Kagiso Kubeka

System Engineer

Business Connexion

August 2010 to Actually working here

?Being part of a self-managed team (SMT) and delivering support to the teams clients, people management skills and people development ?Server and User Administration: Create, Delete, modify users, mailboxes, backup and restore etc ?Call handling: Ensure calls comply with SLA, contains feedback etc ?Applications Support: Support Servers and Applications running on the servers ?Hardware/Software Installation: Install software/hardware at server level ?Reporting: Ensures that reports are completed and handed in on time ?Standby duties: Be on standby for User Administration, Server failures etc ?Conducts software maintenance (service packs and patches agents) of servers to ensure compliance with standards. Upgrades operating systems to ensure optimal levels of performance ?Investigates, restores and resolves problems if relevant to server issues ?Conducts server backups and ensures space capacity on servers as per requirements and procedures ?Designing and managing knowledge management processes by creating work instructions ?Shift scheduling ?Coaching, training and development of staff

IT Administrator

Goldreef City Theme Park

June 2009 to July 2010

? Backups and restore and Software updates ? Solving queries that are generated by users[e.g. email accounts, printer problems, software problems i.e.] ? Active directory - Creating users and assigning rights, Group policies, Management of WSUS, Exchange, anti-virus, DHCP, DNS, etc. and maintenance of the Servers ? Maintenance of mail marshal ? Maintenance of firewall ? Installation and maintenance of Symantec endpoint ? Adding network devices e.g. printers, routers, switches. ? Creating network points [Rj45 and Rj11]

IT Consultant

Netsurit

August 2008 to June 2009

? Backups and recovery and Software updates ? Solving queries/Alerts that are generated by Service centre[MWP] ? Active directory - Creating users and assigning rights, Group policies, Management of WSUS, MWP, Exchange, Microsoft ISA, anti-virus, DHCP, DNS, etc ? Adding network devices e.g. printers, routers ? Installation and maintenance of Trend micro ? Documenting and analyzing of problems and solutions and entering them on the CRM / AutoTask Backup management and Acknowledgement ? Making sure that backups are running successfully ? Scheduling and maintaining backups ? Administrating Backups and Acknowledgements ? Documenting and analyzing of problems and solution and entering them on the CRM / Auto task Key responsibilities: ? Being part of a self-managed team (SMT) and delivering support to the teams clients. ? To achieve target of billable hours per month ? Assistance with projects on weekends. ? Build and install workstations, assist with building servers ? Setup workstations on a Domain and troubleshoot elementary networking problems ? Troubleshooting hardware problems on workstations ? Troubleshooting OS and MS Office as well as 3rd party software issues ? Setup peripherals such as printers, modems, scanners and troubleshoot problems with them. ? Good knowledge of LAN infrastructure and understand what WAN is

Microsoft Certified System Engineer - 2003

2008 to 2009

Information techmology

2004 to 2007

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies