customer represnetative

IBM

April 2008 to May 2014

Perform various degrees of problem determination and resolution of desktop hardware and software problems (IBM Software, Lotus notes ?) through the effective use of available technical resources, per contracted service level agreements.
Perform installations, moves, add and change (IMAC) activities, as well as data backup and restore. Responsible for resolve problems and performing IMACs within Service Level Agreement objectives (SLA) . Completing all related administrative duties. Main interface to the customer, with other competencies, i.e. network team, server admin, etc

Graphic Designer

October 1983 to November 1988

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies