Kahindo Mwira Germain

Sales Agent

Flight Site

July 2014 to Actually working here

Sailing flight, Bus ticket on local and internationaly

Customer Represantative

IBM

June 2008 to May 2014

Job description:
Support applications for both internal and external IBM customers. Support includes site navigation and system troubleshooting as well as interfacing with other external teams to ensure world-class service. Provide complete satisfaction for all customer interactions.
Provide inbound and outbound (phone, email, web form, chat, community) application/ functional support and resolution to customers (external and internal) while presenting the company in a positive and fair manner with timely updates and knowledgeable answers
Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments
Service Desk adminstration
Investigate errors systems
Maintaining the quality of the customer support organization (release readiness, process definition, training, service audits?)
Document transactions in CRM system
Create content for knowledge base systems
Period:
From 06-2008 - 05-2014
location: IBM park Sandton
Contact Person: Victoire Mwamba
Cell: 0113025626
Email: victoiremwamba@za.ibm.com

Sales Manager

Music Fiesta Corporation

July 2004 to May 2008

Job description: coordinate sales in Africa (French countries)
- Service all Customer telephonically and email enquiries for product information an pricing
- Evaluate Customer requirements and explain promotional offers
- Follow up , monitor and track status of prospective business leads
- Place order on suppliers and monitor status of outstanding orders.
- Unsure that correct product is invoiced to customer timously.
- Create new stock code
- Update Customer database.
Period : 20-07-2004 ? 10-05-2008
Location: Carton Center Johannesburg
Reference: Mrs. Huguette Luano director manager
Tel: +27(011) 331 ? 36 00
Cell: 082 450 87 90
Raison for leaving: Company closed in Johannesburg relocate to

Publicite

September 1986 to October 1989

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies