Customer Service Associate

Xchanging Asia Pacific Sdn Bhd

January 2014 to February 2015

Accept ownership of work orders routed to the call centre.
Proactive planning, prioritizing, and assigning all outstanding work order tasks for CEs
Monitoring and controlling all outstanding work orders within specific geographical areas.
Assigned engineers to the specific areas including the correct parts to fix the system
Identifying and escalating to the Team Leader or the Field Support Manager, or the correct perso.n.
Any situation that will cause a work order to exceed the specific contract

Diploma in Business Management

January 2006 to December 2008

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies