Senior Customer Service Advisor

Natural Essentials UK LTD

June 2014 to Actually working here

> Interacting with the UK & USA clients and customers for their Health Assessment.
> Resourceful in handling customers Calls and Health Issues by providing best possible solution for their Health.
> Meeting up the Monthly Target?s.
> Dealing in Natural Supplement (Vitamin) & Medication.
> Follow up to the critical cases of customer.
> Also Do the Shipments for the Online Order Medication to USA & Other Part of the World.

Store Keeper

Al Baserah General Trading LLC

May 2012 to April 2013

? Receives and inspects all incoming materials and reconciles with purchase orders; processes and distributes documentation with purchase orders; reports, documents and tracks damages and discrepancies on orders received.
? Receives, stores, tags and tracks surplus property; prepares property lists for items to be sold at auction.
? Maintains the warehouse, records area and stores area in a neat and orderly manner.
? Trains and directs the work of student assistants.
? May serve as a lead work

Team Leader

MAGUS CUSTOMETR DIALOG PRIVATE LIMITED

March 2011 to December 2011

? Achieved Service Level of more than 90% and reduced abandoned percentage to less than 5 per cent for the circle. Call per sub has been achieved much below the desired target.
? Taking care of Database Analysis, Product Training, Script & FAQ?s, Calling Statistics, and Quality Analysis.
? Demonstrated abilities in Communication; Image Building; Training, growing & managing Associates and Client Relationships.
? Co-ordination with Client on daily basis for daily updates on new launches, complain

Store Manager

The Mobile Store

October 2009 to January 2011

> Completes store operational requirements by scheduling and assigning employees; following up on work results.
> Maintains store staff by recruiting, selecting, orienting, and training employees.
>Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
> Protects employees and customers by providing a safe and clean store environment.

Team Leader / Trainer

intelenet global service pvt ltd

September 2007 to October 2009

? Ensuring SLA is met.
? Supervised & handled a team of more than 30 CDE's.
? Listening to the calls and coaching the team to enhance performance. Monitoring calls taken by the associates and provide them feedback.
? Interacting with the quality team to seek feedback on the team?s performance and team quality scores.
? Selected as Trainer through department Via (IJP Round).
? Conducting the training batches for Vodafone (M&G Process).
? T.T.T certified by Client Vodafone.

Customer Care Executive

symbiosis crm pvt ltd

January 2006 to October 2006

Work with the Symbiosis CRM Pvt. Ltd as Customer Care Executive for 10th Month. For Airtel Verification Department (Outbound process).Also has the advantages to handle the Field Executive for the Department.

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies