Learning & Development HR Intern

Action contre la Faim | ACF-Canada | Action Against Hunger

April 2014 to September 2014

? Assist with the ACF International Network Learning and Development study (led by ACF-Canada) ? Create and distribute online surveys to collect data ? Support in the preparation of general questionnaires and interview guides ? Administer questionnaires and monitor the data collection process in line with the established schedule ? Conduct interviews in collaboration with review team ? Consolidate all data collected and conduct an analysis ? Compile data for presentation in reports

Senior Instructor, In-house Trainer, Instructional Designer

Interpark Paedea

May 2011 to August 2013

? Taught students in elementary school to middle school in reading/listening/writing/speaking skills. ? Delivered multimedia lesson plans based on language input for classes of different skills and age groups. ? Experienced in designing pilot curriculum for ESL students ? Trained new instructors on teaching methodology, and provided support as a mentor.

ESL/iBT Test Prep Instructor

Chungdahm Learning

February 2009 to May 2011

? Taught students from elementary to high school in classes of 15 ? Experienced in teaching TOEFL iBT Speaking, Writing and Listening. ? Delivered engaging lessons based on critical thinking and cognitive language skills.

Brand Ambassador

Heart and Stroke Foundation

January 2008 to February 2009

? Monitored all queries for products and services from customers and provide recommendations for brand improvement. ? Developed strategies to increase brand awareness and maintain effective relationships with all accounts and key media agencies.

Customer Service Representative

TD Bank Group

November 2007 to December 2008

? provided exceptional customer service to customers while processing their transactions in an efficient, accurate and friendly manner ? identified opportunities to promote and provide advice on TD Canada Trust products and services while assisting in the sales referral process ? controlled and managed large amounts of money in secure room and vault duties

Sales Associate and Cashier

Over the Rainbow Ltd.

May 2004 to May 2006

? Demonstrated ability to keep track of repeated customers, their likes and dislikes ? In depth product knowledge of a range of denim brands and products ? Operated the cash register quickly and accurately for receiving payment in exchange of items sold

Sales Associate and Cashier

StyleXchange

Actually working here

? Assisted customers with product selection and queries ? Achieved sales quotas every week and month by putting in place excellent selling techniques ? Set up store displays and helped with visual merchandising ? Accurately handled inventory, and reviewed merchandise movement ? Operated the cash register quickly and accurately for receiving payment in exchange of items sold

Post-Graduate Certificate

2014 to 2014

Honors Bachelor of Arts

2004 to 2008

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies