Business Administration Support

Best Match Recruitment

March 2015 to Actually working here

? Provide temporary staff support for business as required (due to sickness, annual leave, maternity leave or in busy times). ? Deliver highly skilled business administration support on short notice and provide flexibility in working hours to meet the needs of the business.

Business Administrator

Jasmine Court Owners Corporation

June 2014 to Actually working here

? Provide professional management service incorporating administration, financial, site maintenance and insurance for the Owner?s Corporation for Jasmine Court ? Demonstrate knowledge and expertise with the Owners Corporation Act 2006 ensuring strict compliance at all times ? Undertake operation cost analysis through consistent building and service audits to reduce costs where appropriate ? Function as first point of contact for the Corporation relating to common property emergencies, dealing with internal and external complaints in a friendly and professional manner ? Conduct Annual General Meetings and Owner / Committee meetings, preparing and distributing minutes within specified timeframes

eCommerce Business Development

KC Hughes

February 2013 to Actually working here

? Successfully own and operate business specialising in the design and development of ready-to-go e-Commerce website businesses (affiliate marketing) which are sold to the general public ? Provide a range of suitable packages including creation of web content, marketing plan and established reporting framework ? Handle day to day responsibilities of the business including administration, bookkeeping, website, sales and marketing ? Demonstrate exceptional customer service skills handling telephone and email enquiries in a prompt and efficient manner ? Proficient at market analysis, developing a social media presence, optimised content, SEO and Google analytical analysis, domain name, brand & website creation

Business Analyst

Australian Securities and Investment Commission

February 2012 to February 2013

? Supported major projects in the delivery of new and improved services including National Business Names, Self-Managed Superannuation Funds (SMSF), ASIC Online Searching Service and the Registry Transformation ? Ensured a strong customer focussed environment through the development of effective feedback channels allowing the business to develop systems with the end user in mind ? Utilised significant expertise and knowledge to develop strict quality assurance and audit processes for each phase of user acceptance and product verification testing ? Established criteria for staff skills, knowledge, abilities and personal attributes ensuring effective measurement and development processes were in place ? Interacted with users, customers, management and developers in a professional manner to ensure details such as project requirements, requested changes and testing results were clearly articulated ? Demonstrated current knowledge of information technology applications, current platforms and their abilities in addition to testing software ? Functioned as a point of contact between Information Technology and business end-users, translating technical information into layman?s terms ? Supervised projects of all sizes from inception to completion ? planned project scope; directed staff; handled change requests ensuring all tasks were managed within time constraints ? Accomplished at the creation of workable solutions to solve business problems ? analysing and interpreting data, user input and workflows to determine the best course of action

Manager

Australian Securities & Investments Commission (ASIC)

June 2010 to February 2012

? Managed the External Relationships team located in Traralgon and Melbourne specialising in the management, communication and education of customers and the promotion of services in relation to registry functions, legislation and policy ? Identified and prioritised work items in alignment with key performance metrics, strategic business objectives and competing project priorities ? Demonstrated knowledge of media ? how it operates and what types of media to use for different purposes ? Adept at summarising complex information drawing upon exceptional communication skills to convey to different groups of stakeholders

Business Analyst

ASIC

November 2001 to March 2013

Administration & Accounts Officer

Various Government, Mining & Farming Organisations

Actually working here

? Roles had with various state government departments such as Department of Planning and Infrastructure (Gympie Qld, Kalgoorlie WA, Karratha WA), Department of Education (Maroochydore Qld). ? Agriculture and farming industry specialising in Diary Science ? Strudwick Human Resources specialising in temporary administrative resources for the mining industry (KCGM & ICI explosives), Kalgoorlie Glass and Aluminium (mining supplies)

Personal Case Manager ? Private Investments

Latrobe Home Loans

Actually working here

? Oversaw loan applications ensuring they met with relevant legislative requirements ? Case management ? Customer relations ? Organised building inspections

Customer Service Officer

Australian Securities and Investments Commission (ASIC)

Actually working here

? Commenced employment providing customer management services in relation to registry functions, legislation and policy ? Developed knowledge and expertise in the following: Corporations Act 2001, Business Names Registration Act, Insurance Contracts Act 1984, Superannuation (Resolution of Complaints) Act 1993, Superannuation Industry (Supervision) Act 1993, Retirement Savings Accounts Act 1997, Life Insurance Act 1995, National Consumer Credit Protection Act 2009, Medical Indemnity (Prudential Supervision and Product Standards) Act 2003 ? Acted as Team Leader and Technical Specialist as required

Team Leader

Australian Securities and Investments Commission (ASIC)

Actually working here

? Led, trained and mentored a team of up to 21 Customer Service Consultants ensuring the team consistently met or exceeded ASIC business objectives and customer needs ? Ensured quality, accuracy and completeness of work activities by means of continual review and the establishment and monitoring of work and resource plans ? Prepared individual and team development plans, undertook document processing and ensured compliance with policies & procedural requirements ? Undertook stakeholder engagement, liaised with customers & staff on a daily basis and ensured any conflict was resolved immediately and to the satisfaction of both parties

Business Analyst/Project Management

Australian Securities and Investments Commission (ASIC)

Actually working here

? Undertook primarily project and business improvement activities as a result of legislative change or the implementation of new services to deliver solution options requiring excellent judgement, initiative, analytical and investigative skills ? Accurately interpreted complex quantitative and qualitative data including processing statistics, customer behavioural trends and the relevant legislative resources ? Proficient at correctly assessing situations, thinking outside the square and build a logical approach to address problems or manage the situation at hand ? Facilitated a shared understanding of the problem, possible solutions and project scope ? demonstrating critical thinking ? Acted as Project Manager leading small projects focussing on information disclosure and communication; to larger projects with greater degrees of complexity and wide ranging impacts on multiple stakeholder groups requiring a more strategic and sophisticated approach

Writing for the Web

2011 to 2011

Train the Trainer

2010 to 2010

Certificate IV IT

2007 to 2008

APM Project Management

2006 to 2006

Creating Mail Merge Documents

2006 to 2006

Excel - Manipulating Data

2006 to 2006

ASIC Management Program

2005 to 2006

Policy & Technical Writing

2005 to 2005

Frontline Management - Certificate III

2004 to 2005

Time Management

2004 to 2004

Effective Communication for Presentation

2004 to 2004

Report & Short Story Writing

2003 to 2005

Senior First Aid Certificate

1998 to 1998

Associate Diploma of Business

1994 to 1996

Make-up, skin care and cosmetic preparations

1992 to 1992

Front Line Management

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies