IT Administrator

Symbiotix Group

July 2013 to Actually working here

-Dealing with all French queries for Whistle-blowers and Justicia Investigations.
-Installation, configuration and maintenance of computers.
-Configuration and maintenance of all the Virtual Machines.
-Installation and maintenance of CCTV.
-Implementation and support of Dynamic CRM
-Installation and maintenance of Access Control and Time Attendance.
-Maintaining and configurations of email using Outlook 2007 and 2010 with POP3 and Exchange.
-Creating new user accounts on AD and setting up emails

Sales Consultant and IT Assistant

Nxatel Business Solutions

March 2012 to February 2013

- Provide advice to clients
- Maintaining The Network in The Call Centre
- Monitoring Calls and Providing Assistance in Terms of IT Support to the Consultants.
- Underwriting, marketing and selling VoIP Services
- Providing innovative ideas for all strategic sales plans and their implementation in the team
- Maintaining and negotiations with clients.
- Capturing data and managing database
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all

Quality Assurance Consultant

Affinity Mobile (Telkom Mobile)

August 2011 to February 2012

- Activation of Contracts using 8ta (Heita) Dealer Web
- Doing Sim Swap and Porting Numbers from other Network to Heita (8ta)
- Working of Spreadsheet to make sure each customer receives his product as required (Delivery)
- Creating good relationship between the company and potential customers (Customer service)
- Doing follow up on customers to get their feedback on the product offered to them.
- Doing the activation steps as 8ta Network was to be configured on each and every product
- Monitori

Diploma of Information technology

February 2007 to June 2009

MCITP

Currently studying

Career Goals

With my successful management experiences and proven track record in various fields that make up the Information Technology industry, I feel that I would be a valuable addition to any team. My personal aim is to minimize waste and increase production to achieve maximum potential profit. I am a hardworking, confident, motivated individual with a friendly personality.

Industries of interest

Plastic Industry Judiciary Advertising / Marketing / PR Safety Services Oil Industry Public Services Supermarket / Mall Technology Telecomunication Transport Transport / Logistic / Distribution Tourism

Areas of interest

Administration, Finances, Acountancy, Banking Agronomy, Agriculture, Veterinary Quality Call Centers / Customer Service Foreign Trade Purchasing Architecture / Construction Advisory Graphic Design / Fashion Design / Industrial Design Education / Training Energy, Minning and Fuel Industries Entertainment / Sports Hotel Industry / Gastronomy Engineering Internet / Web Design Laboratories Legal Retail / Shops / Stores Logistics / Transportation / Distribution Marketing and Advertising Health / Pharmacy Media / TV, Radio, Others Operations Others Production and Maintenance Public Relations Human Resources - HR Safety Hygiene and Safety / Environment Insurance IT / Technology / Telecommunications Supermarket Translation / Captions Transportation Tourism Auditing Services Secretary / Reception Marketing Research General Jobs Commercial / Sales Young Professionals Executive Management

Availability to travel and work outside the city

Yes

Interests and hobbies

Become of the best Solution Architect and Database Administrator.
? Dealing with ICT security at all level
? Take part in events to market the products such as seminars, trade shows, and telemarketing events
? Become a certified hacker to be able to prevent online crimes
? Discover and handle concerns from customers