January 2007 to Actually working here
Specialising in developing BI reporting solutions using Cognos.
January 2007 to Actually working here
Job Purpose: To provide business intelligence support and applications to the Group through a web platform. Respond to requests for service from users of Business Intelligence throughout the company. Coordinate and liaise to resolve issues from users with technical or subject matter experts. Provide technical and user support for Business Intelligence reports and analytics. Provide information to answer ad-hoc queries and investigate services as required by various internal customers. Provide education, assistance and training for MIS customers in the use of our applications. Liaise with Information Technology staff to assist in support issues with our customers. Assist in any required development work on an ad-hoc basis. Manage user access to eBIS, Business Objects and Cognos Support Business Objects reports that fail to run or have data missing Support usage of cubes if data is cubes is incorrect or is cube fails Support HR Metrics Support Balanced Score Cards in Metrics Manager Develop BI Solutions in Cognos Transformer, Framework Manager and ReportNet. Develop DTS packages to create star schemas and manipulate data.
Membership Database Administrator/Coordinator
Brisbane Lions Australian Football Club
July 2004 to December 2006
To manage all membership department data and data management systems in accordance with the objectives as outlined in the business plan. Develop for approval and implement strategies, to achieve 100% accurate data and the timely delivery of data.As well as fulfilling internal clients data requests.
Resource Planing Analyst
April 2002 to July 2004
To coordinate, monitor and report on customer contact activities in the customer service centre ensuring both business unit needs and service performance goals are met. Create and analyse reports and make recommendations for improvements as necessary.
Customer Support Specialist
QSI Payment Pty Ltd
September 2001 to November 2001
Provide efficient client-focused support via telephone and e-mail to all to internal and external clients. This was a global support desk that consisted of 7 people. Log (and where possible) resolve all incoming requests on Helpdesk software using Case Tracker (Depending on the service level agreement and the severity of the problem there was usually a 24 hour turn around time for most issues. Most correspondence with the external clients was done via email) Provide support for the Payment Server and Payment Client software produced by QSI Payments Raise defect reports using Rational Clear Quest if the issue could not be resolved by support Liase with the software development team to resolve complex issues Customer Relations from different cultural back grounds Testing and releasing of software patches to clients The operating systems we had to support where: Windows 95,98 Windows NT Workstation 4.0 Windows NT Server 4.0 Windows 2000 Professional Windows NT 2000 Server/Advanced Server Sun Solaris Unix SCO UnixWare 7 Linux (Various Flavours); Additional individual objectives: Writing training material for the customer support team Develop a training plan to maintain and develop the skill base in the customer support team Support the team American Express team while the primary support for American Support was in the USA training Primary Support for the Royal Bank of Scotland
February 1998 to September 2001
Job Purpose: To teach in the Diploma of Information Technology. I taught in various subjects ranging from Network Secutriy and Object Oriented Design and Analysis to PC maintenance and repair. I was also delegated to maintain the PC's in the faculty and to maintain our section of the campus network. Organising people and tasks for various projects Customer Relations from different cultural back grounds Gain a clear idea of the clients need and wants Supervision and management of students (up to 25) Plan assessment Plan a series of training sessions Deliver training sessions Review training Able to write manuals General administration, answering telephone and typing Other Duties Room configuration Imaging of room computers Administer faculty file servers (Windows NT Server 4.0 & Netware 5.1) Repair faulty desktop PC's Maintain network Configure Cisco routers and switches Document PC configurations and network configuration and status Trouble shoot network and PC's
Masters[Otra]Queensland University of TechnologyGardens Point Campus (Australia)
October 2013 to Currently studying
Information Technology[Otra]Queensland University of Technology (Australia)
January 1997 to January 2001
Associate Diploma[Otra]SouthBank Institute of TAFE (Australia)
January 1995 to January 1996
January 1990 to January 1994
Industries of interest
Areas of interest
Availability to travel and work outside the city
Interests and hobbies