Help Desk Analist in WNS Global Services
Job Experience
Help Desk Analist
WNS Global Services
August 2016 to March 2018
Sita aero support agent., en WNS BPO Services Costa Rica S.A.
August-2016 a April-2018
Trilingual suppot agent, specializing in managingcomputer networks, telecommunications and technical troubleshooting of air traffic worldwide, performing the use of technical knowledge and skill by us
Administrative assistant.
Arquati Bistro & Restaurant London UK
May 2014 to June 2015
Woring in London was a great challenge, among my duties I had to deal with a large diversity of cultures, responsible for maintaining a high and active profile at all times in the restaurant, dealing with any situation that may arise. In charge of gettingthe entire staff together and making sue they all push in the same direction.
Sita aero support agent.
WNS BPO Services Costa Rica S.A.
February 2012 to September 2012
Trilingual suppot agent, specializing in managingcomputer networks, telecommunications and technical troubleshooting of air traffic worldwide, performing the use of technical knowledge and skill by using verbal commucation to resolve any issues presented by different customers at SITA ( Societe Aerien Internationale du transport).
Help Desk Support Agent
Fujitsu
February 2009 to July 2011
Trilingual Help Desk Agent level 1 for accounts:
British American tobacco in technical areas: Triole, Lotus Notes, Citrix, Active Directory, Safeguard, Outlook, Windows applications.
Education
Mentorship
College of Cambridge (Reino Unido)June 2014 to February 2015
Food and Bevarge Managment
Les Roches Swiss Hotel Assciation (Suiza)February 1996 to January 1999
Languages
Francés
Advanced
English
Advanced
German
Basic
IT skills
Windows
Advanced
Other Skills
More Mario Leonardo
Career Goals
At the moment my professional profile inclines to help desk support to customers in a profesional way, I am a multicultural person with dominion of several languages, Microsoft Skills, I have had experience as a trainer, I am enterprising and a quick learning person with high core values and responsabilty.
Industries of interest
Technology
Areas of interest
Call Centers / Customer Service
Availability to travel and work outside the city
Yes
Interests and hobbies
Education, Technology, Gastronomy, Traveling.