Customer Services Rep/ Export Co-ordinator

International Flavors and Franrances

February 2013 to Actually working here

Receive and process Customer orders within 24 hrs. Ensure back orders are shipped

Ensure correctives actions are actioned and corrective action plan is shared with Customers.
Liaise with Planning for availability of orders and emergency orders
Create delivery and Invoice orders (when necessary)
Process Documents: -customs as per Customer is according country requirements and Letter of Credit requirements where applicable.

Dangerous goods documents (air and sea)
Courier required docs to the Customer for clearing and submit Letter of Credit based docs to the Bank.
Co-ordinate move of orders and keep Customers updates on order status
Track Orders from dispatch at IFF to Final destination

Customer Account Management

COCA COLA COMPANY

March 2001 to March 2011

Compile and sign off Service Agreements with all customers annually
Conduct Customer Visit. Compile and do presentation and do reports on return. Notify on any raised issues to relevant department. Compile corrective action and minutes and send to the Customer
Demand Management; Feedback to marketing unit on sales against projections for quarter and year. Analyse and maintain monthly sales against procurement forecast Reports from Customers. Prepare Narratives and report on deviations.
-Receive, acknowledge and process Customer orders in SAP within 48 hrs.
Manage Available to promise stock (ATP) to ensure that we meet Customer demand. Liaise with Planning/Procurement and QC to ensure production and availability.
Receive Customer non-conformances/queries and ensure corrective actions are implemented timeously.
Manage Age of Stock to avoid write off and communicate with Customers on the in order to deplete on time.
Quarter and yearly surveys (Implement Corrective Action Plan where necessary)
Coordinate and implement Corrective action on quarterly and annual surveys as well as received complaints through complaints database.
Assist Finance in Following up with outstanding payments

Customer Services Representative/Export Co-ordinator

COCA COLA COMPANY

March 2001 to March 2005

Arrange for transport for orders to the different countries
Process Documents: -customs as per Customer according country
-cross boarder documentation.
- Dangerous goods documents (road, air and sea)
-Shipping instructions and forward to -agents/shipping line.
-Inspections requests
Request for inspection for Countries where required
Send all docs required for the issuing of the clean report of finding for inspected goods.
Co-ordinate movement of containers from depots from Swaziland to Durban for loading.
Courier required docs to the Customer for clearing and submit Letter of Credit based docs to the Bank.
Ensure transport is available on time for loading
Track orders on transit and feedback to Customer on status.
Extra Curriculum Activities
2008 - 2010- Programme Owner of the Customer Focus (Coca Cola Swaziland). Program to build Customer awareness within and outside the organisation

2008 -2010 ? Document Controller (Standard Operating Procedures) Maintain all Standard Operating Procedures (SOP) relating to Customer Services department
2008-2009 Corrective Action Team Members (Coca Cola Swaziland)
2007- Internal Auditor (Coca Cola Swaziland)
(2000-2003) Committee Member Alliance Française du
Swaziland

Organisation INTERNATIONAL FLAVORS AND FRAGRANCES (SA) PTY LTD
2013 to Present Position: Customer Services Representative/ Export
KEY ACCOUNTS
Local: Nestle, Danone, Clover, Mars, Dickon Hall Foods , Estee Lauder, Durmac
Exports: Nigeria, Tanzania, Malawi and Madagascar
Receive and process Customer orders within 24 hrs. Ensure back orders are shipped

Ensure correctives actions are actioned and corrective action plan is shared with Customers.
Liaise with Planning for availability of orders and emergency orders
Create delivery and Invoice orders (when necessary)
Process Documents: -customs as per Customer is according country requirements and Letter of Credit requirements where applicable.

Dangerous goods documents (air and sea)
-Shipping instructions and forward to-agents/shipping line.
-Inspections requests
Courier required docs to the Customer for clearing and submit Letter of Credit based docs to the Bank.
Co-ordinate move of orders and keep Customers updates on order status
Track Orders from dispatch at IFF to Final destination

French Diploma

Currently studying

O'Level

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies