RESERVATION SALES SPECIALIST

InterContinental Hotels Group (IHG)

November 2014 to August 2016

-Handled incoming calls from guests regarding hotel reservations, inquiries, requests, updates, redemptions, and complaints.
- Provided an industry-leading loyalty program and service recovery solution for all contacts
- Built rapport with guests, business partners, hotels and corporate employees through personalized and efficient service driven by the customer needs.
- Used creativity to proactively find solutions to drive results; take accountability and listen to ideas and feedback of others.
- Managed time effectively (including adherence to assigned schedule, attendance, etc.)
- Took ownership of personal development while aligning with team priorities and company goals.
- Supported and demonstrated IHG?s company values and ways of working.
- Willingly delivered on additional tasks as assigned.

ESL TEACHER

Monol International Education Institute

November 2011 to March 2014

As an ESL teacher, I helped students, mostly Koreans, learn how to speak, write and read English to help them in their future careers.

Front Desk Officer

Hotel Elizabeth

July 2008 to July 2009

-Registered guests for check in, processed all payments, issued room keys, and provided information on hotel services and room locations.
-Answered phone calls, booked guests, processed cancellations and revisions; and checked out guests.

BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies