Call center representative

Kenya Power & Lighting Co. Ltd

September 2011 to Actually working here

? Handle customer inquiries, complaints, billing questions, payments, prepaid queries, new connections both on Social media platform and on phone.
? Calm angry customers, repair trust, locate resources for problem solving and come up with best option solution.
? Update in the system customers? details which include among others; telephone numbers, geographical location and landmarks in the Incidence Management system (IMS) and Integrated Customer Service System (ICS) for future reference and ease access to customers? premises for faster complaint resolution.

Sociology and Public Administration

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies