National Service Coordinator

Spirax Sarco Canada - Steam System Solutions

November 2003 to November 2013

Provide assistance to the Energy Services Group to support the service and commissioning of equipment from initial start-up, on-site work and through to final billing. Assisted with steam system surveys and audits, including report writing, presentation preparation and final billing. Facilitated logistical service support including service, commissioning and audit scheduling, inventory management, order entry and processing.
- Coordinate Energy Services Group service, commissioning, audit and survey activities including setting up new accounts, issuing survey quotes, scheduling and executing incoming orders, processing the orders, invoicing, following up, and entering information into the CRM data base.
- Track the ESG team schedules to determine their availability for service requests and matching the appropriate ESG team member with customers' required services and requested dates.
- Provide efficiency gains through the implementation of standardized forms and implementation of a new service based CRM software package (Tigerpaw)
- Prepare and distribute monthly and quarterly sales reports, quote logs and project energy savings reports.
- Coordinate new accounts and contract pricing in the business and CRM systems
- Assist in management of service product inventory, either onsite or through consignment terms. Expedite materials as necessary
- Assist in providing needed documentation and certification for safety and quality.

Service Coordinator

Digital Mobile Systems - Motorola

March 2001 to November 2003

- Organize & schedule service technicians daily tasks
- Respond to customer phone/counter enquiries
- Follow up ongoing & completed jobs
- Inputting/invoicing of daily work orders
- Interface directly with Forman/Technician
- Ship completed customer repairs

Buyer

Hi-Tech Business Solutions

March 2000 to February 2001

- Purchase new and re-furbished computer components per customer requirements.
- Negotiate pricing and confirm product availability
- Implemented new purchasing procedures
- Ensure parts and information available for technicians
- Shipping/receiving

Service Coordinator

Point to Point Communications - Motorola

July 1997 to March 2000

- Effective scheduling/organizing of service personnel
- Expedient response to customer requirements
- Invoicing of weekly work orders.
- Interface directly with Service Manager/Technician
- Assist with customers sales/rental orders

O.S.S.D

January 1976 to January 1980

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies