Operations Manager

Queensland Country Women's Association (QCWA)

July 2013 to September 2014

? Accountability for leadership of state office and 27-room hotel (RFH on Gregory) (attached to QCWA headquarters) with assets in excess of $60m.
? Accountability for budget management in line with Australian Accounting Standards.
? Accountability for QCWA regulatory compliance with the Australian Charities and Not for Profit Commission (ACNC), Australian Taxation Office and Department of Justice and Attorney General (Queensland).
? Accountability for QCWA corporate governance, workplace health and safety, risk management and workplace relations.
? Contribute to the strategic direction by preparing and presenting papers to QCWA board and executive management.
? Coordinating meetings and deliver operational reports to QCWA executive management.
? Arranging presentations for QCWA board on corporate governance, workplace health and safety and risk management.
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? Arranging and conducting meetings with QCWA benefactor, QCWA membership, state auditor and financial institutions.
? Liaison with key external stakeholders including state, local government and suppliers.
? Manage procurement by renegotiating contracts achieving a reduction in expenses of 5%.
? Arranging upgraded telephone and finance systems achieving a reduction of expenses by 15% and improving service delivery.
? Arranging upgraded QCWA website and a new website for hotel achieving an increase in hotel customers by 21%.
? Coordinating restructure of state office and hotel achieving a reduction in team expenses by 30% without loss of employment.
? Committed to the development of staff through timely, transparent and collaborative decision making.
? Manage activities of teams through policies and procedures that support QCWA state operations, hotel management and deliver positive outcomes.
? Implement staff performance agreements and development to build professionalism, teamwork and improve skills.

General Manager

Absorb Training Pty Ltd (Absorb)

October 2010 to December 2011

? Accountability for management of training office, training facilitators and staff.
? Accountability for budget management.
? Accountability for Absorb regulatory compliance with Australian Skills Quality Authority (ASQA) legislation and standards.
? Accountability for the strategic direction of Absorb.
? Attending meetings as a member of the Absorb Group Executive Committee.
? Liaison with the Australian Securities and Investments Commission (ASIC) for the registration of Absorb Training as a corporate entity.
? Coordinating ASQA audit of training functions with 100% success.
? Develop a thorough understanding of environmental legislation to assist in the production training material.
? Develop a thorough understanding of ASQA legislation for the purpose of an audit.
? Manage production and accreditation of six national vocational environmental management courses from Certificate 1 to Advanced Diploma.
? Manage all training material to guarantee the accuracy, relevance and meet regulatory requirements.
? Develop and implement documentation for electronic management of training material and filing system.
? Liaison with key external stakeholders from government, industry training groups and suppliers.
? Presentation of proposals to potential customers achieving two $80 000 contracts with large Queensland-based mining companies.
? Develop and implement a quality service delivery programme resulting in expense reductions of 15%.
? Develop and implement new revenue streams by integrating Absorb?s AQTF courses enabling customers to combine courses and rapidly move through the AQTF levels achieving increased revenue of 10%.
? Manage procurement by reviewing and renegotiating contracts achieving a reduction in expenses of 9%.
? Manage activities of teams through policies and procedures that support Absorb national operations and deliver positive outcomes.
? Implement staff performance agreements and development to build professionalism, teamwork and improving skills.
? Committed to the development of staff through timely, transparent and collaborative decision making.
? Arranging presentations for training facilitators on governance, workplace health and safety and risk management.

State Manager (Training)

Chamber of Commerce and Industry Queensland (CCIQ)

May 2009 to September 2010

? Achieve first profit of $1m for CCIQ training in eight years.
? Awarded inaugural CCIQ Innovator of the Year award.
? Accountability for management of the training department, training facilitators and staff.
? Accountability for the training budget.
? Accountability for CCIQ regulatory compliance with Australian Skills Quality Authority (ASQA) legislation and standards.
? Accountability for the strategic direction of CCIQ training.
? Attending meetings as a member of the CCIQ Executive team.
? Develop a thorough understanding of ASQA legislation for the purpose of an audit.
? Coordinating ASQA audit of training functions with 100% success.
? Manage all training material to guarantee the accuracy, relevance and meet regulatory requirements.
? Develop and implement documentation for electronic management of training material and filing system.
? Develop and implement new revenue streams by integrating CCIQ AQTF courses enabling customers to combine courses and rapidly move through the AQTF levels achieving increased revenue of 25%.
? Attend meetings with supply chain providers of training rooms, training material and industry groups and renegotiate procurement contracts to achieve expense reduction of 8%.
? Develop and implement a quality service delivery programme resulting in expense reductions of 20%.
? Liaison with key external stakeholders from government, industry training groups and suppliers.
? Direct activities of staff and training facilitators by developing, reviewing and implementing policies and procedures to support positive outcomes.
? Implement staff performance agreements and development to build professionalism, teamwork and improving skills.
? Arranging presentations for training facilitators on governance, workplace health and safety and risk management.
? Committed to the development of staff through timely, transparent and collaborative decision making.

MBA - Ongoing

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies