Branch Administrator

Plasson SA (PTY) LTD

November 2017 to Actually working here

? Taking calls and emails from customers, including the accurate management and upkeep of the sales database in co-ordination with the Debtors Clerk and the branch sales person.
? Receiving and attending to walk-in customers when the branch sales person is not available.
? Attending to customer queries and updating customers on delivery dates and shipment lead times when the Store Clerk is not on site.
? Receiving and processing orders from customers or customer orders from sales representatives on a ad hoc basis when the Stores Clerk is not available.
? Assisting with the maintaining and managing of the sales order book and pending deliveries and consignments in conjunction with the Store Clerk, with summarized feedback to sales representatives.
? Preparation of picking slips, delivery notes and invoices for service call requests.
? Attending to any other related tasks on an ad hoc basis .
? Customer relations ? attending to any new/existing customers who visit with queries or concerns.
? The office administrator is responsible to quote and follow up on order numbers from big customers after receipt of service call cards.
? Assisting with the details of the branch projects, specifically following up on project delivery notes generated by the stores clerk, ensuring that these are sent through to the Projects administrator as efficiently as possible. Ensuring that grv?s for goods bought for projects are sent to the projects admin with the required info for completion.
? The administration, safekeeping and reconciliation of petty cash for the Branch Office.
1.1.1 Attending to all general administrative functions in respect of the Branch Office.
1.1.2 Administer the switchboard, through receiving and taking telephone calls and passing on any messages.
1.1.3 Maintaining reception and office areas.
1.1.4 Ordering and managing stationery for the office and branch staff.
1.1.5 Liaising with suppliers and service providers regarding office maintenance, upkeep and related issues.
1.1.6 Ensuring that all post is collected and distributed including dispatches to and from the Head Office.
1.1.7 Maintaining an attendance register for branch-based staff and ensuring that all leave forms and overtime sheets are collected and sent to the accountant.
1.1.8 Coordinating and booking both international and local travel arrangements and accommodation for Employees in various departments of the Employer.
1.1.9 Performing administration and reconciliation schedules and tasks for the Accountant as required. This includes but is not limited to preparing monthly reconciliations of the fleet cards and credit cards statements as provided by the Creditors Clerk.
1.1.10 Receiving the branch P.O.D.?s from the Stores Clerk daily and sending the P.O.D?s to the Debtors clerk on a monthly basis.
1.1.11 Receiving all GRV?s from the Stores Clerk daily and sending the GRV?s to the Creditors clerk on a monthly basis.
1.1.12 Attending to any other related tasks and support for company branding, advertising and communication requirements.
1.1.13 Attending to and following up on items for collection and/or delivery of parcels as requested on an ad hoc basis.
1.1.14 Preparation of waybills and booking for couriers as requested by sales or stores on an ad hoc basis.

Debtors/Creditors / Job Costings

Hailbusters

November 2014 to August 2015

? Debtors / Creditors
? Costing and quotations
? Liaise with clients and insurance companies

Administrator

Farming Maintaince Services (FMS)

June 2014 to Actually working here

Admin ? Switchboard, screening of calls ? All goods purchase orders (fuel, stationary etc) ? Ensuring monthly goods are ordered and supplied on time. ? Allocating purchase orders to the creditor. ? Delivery notes ? Handling of Petty cash and any other cash sales on site ? Petty cash recon ? Preparing statements and invoices ? Creditors recon ? Arrange lunches/accommodation for guests. Arrange birthday cakes/eats for employees. ? Report to management on any employee?s that will be late or absent from work and if so collect sick notes/leave forms and pass on to management. ? Statements and invoices for debtors (email and post) ? Creditors and debtor support ? Allocation of cash receipts and payments (banking) ? Profile maintenance ? Full debtors and creditors function PARTS: ? Allocate invoice to creditor, put parts into stock ? Creation of pickslips, parts quotes, parts orders and invoicing if needed. ? Liaising with suppliers on parts availability ? Parts query and inventory maintenance ? Stock take and stock adjustments ? Credit notes WORKSHOP: ? Bookings ? Opening of job cards ? Quotations ? Scheduling of technicians/parts/outwork/sublets ? Job allocation ? Following up with suppliers/technicians/customers/parts on progress of job ? Costing of job cards, john to sign off and invoicing of job card ? Contact customer- payment/delivery ? Recording of technician timesheets (clocking and spreadsheet on time management of technician) ? Ensuring technicians meet objectives for the day and record all information of tractor and if any further faults noted to inform customer/quote. ? Warranty ? Manage job card cash sales account and ensure all customers pay before or after repairs or services. ? Check and print all bulletins off agco-net and RP programs COMPANY VEHICLES: ? Monitor and capture all vehicle logs for future use ? Facilitate damage enquiries-quotes for insurance purposes ? Make sure services are done on vehicles and licensing ? Manage fines and make payments

Account Executive

Raven Panelbeaters

February 2013 to May 2014

Invoicing Costing Liaising with Insurances Customer Service Buying

Assitant Branch Manager - The Glen Mega Store

Incredible Connection

January 2012 to November 2012

? Manage staff recruitment, training and development ? Month end ? Ensure all Industrial Relations issues are sorted, includes staff discipline and issuing of warnings ? Ensure staff scheduled to work within the stores budget ? Staff Planning i.e. scheduling staff or duty ? Ensure all new staff receive training ? Identify staff training needs as well as the stores recruitment needs ? Hold monthly 121?s ? Conduct staff appraisals ? Organize and control of store Human Resources ? Account Management (debtors and creditors) ? Customer Service ? ensure all customer complaints are sorted ? Supervise cash ups and banking is done in line with company policy. ? Maintain cash control ? Maintain and control customer returns ? Perform cheque clearance ? Ensure policies and procedures are adhered to ? Control and maintain expenses in line with monthly budgets ? Ensure all stockroom receiving and dispatch are in line with company policies ? Document management ? Reconcile all departments admin daily ? Safety and security ? Oversee the daily operations of the branch ? Ensure all departments run efficiently. ? Cashiers, sales staff , stock room, admin supervisor, sales supervisor as well as the stockroom supervisor are working in line with the Key performance Areas and where need be form a development plan ? Responsible for all H.R related issues/queries in the store

Assitant Branch Manager

Incredible Connection - Vaal Mall

July 2011 to December 2011

? Manage staff recruitment, training and development ? Month end ? Ensure all Industrial Relations issues are sorted, includes staff discipline and issuing of warnings ? Ensure staff scheduled to work within the stores budget ? Staff Planning i.e. scheduling staff or duty ? Ensure all new staff receive training ? Identify staff training needs as well as the stores recruitment needs ? Hold monthly 121?s ? Conduct staff appraisals ? Organize and control of store Human Resources ? Account Management (debtors and creditors) ? Customer Service ? ensure all customer complaints are sorted ? Supervise cash ups and banking is done in line with company policy. ? Maintain cash control ? Maintain and control customer returns ? Perform cheque clearance ? Ensure policies and procedures are adhered to ? Control and maintain expenses in line with monthly budgets ? Ensure all stockroom receiving and dispatch are in line with company policies ? Document management ? Reconcile all departments admin daily ? Safety and security ? Oversee the daily operations of the branch ? Ensure all departments run efficiently. ? Cashiers, sales staff , stock room, admin supervisor, sales supervisor as well as the stockroom supervisor are working in line with the Key performance Areas and where need be form a development plan ? Responsible for all H.R related issues/queries in the store

Bookkeeper, HR, Marketing and recruitment (Volunteer)

Business World Development Trust

January 2011 to December 2018

? Public relations for the 5 cent drive project
? Fundraising
? Human resources
? Interviewing
? Handling IR Issues
? Disciplinary actions
? Marketing training programs and promotions on social media
? Advertising of current learnerships available
? Screening of cv?s, interviews and recruitment of candidates suitable for bursaries
? School presentations to promote career guidance and training programs
? Handling financials

Admin Supervisor

Incredible Connection - Pietermaritzburg

December 2008 to July 2011

? Supervisor 8 ?10 staff members ? Obtain bank authorization for payments ? Reconciliations ? Generate staff contracts & letters of appointment; ensure all relevant forms are completed ? Maintain individual employee records ? Issue new uniforms to staff ? Customer relations ? Receiving of stock ? Monitor cams ? Appraisals ? Manpower Planning ? Industrial Relations ? Recruitment and Selection

Creditors and Wage Clerk

Tiger Wheel & Tyre

March 2008 to December 2008

Bookkeeping

2008 to 2008

Currently studying

Career Goals

To be the best i can be . To add value .

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies