CSR I

Convergys

August 2008 to April 2010

customer service agent for cell phone contract , contract moved overseas and resulted in lay off notices after returning from the end of the " fiscal" calandar

CUSTOMER SERVICE REPRESENTATIVE

Convergys Canada ( 2008 -2010)

August 2008 to April 2010

analyzed billing & made recommendations, troubleshot / trained re: technical assistance for cell phone service in call centre invironment inbound

Outbound Market Researcher agent

Opinion Search

April 2007 to September 2007

didn't last long, liked the call centre environment and it helped me meet my sweetheart. It ended when I started school & couldn't juggle the prep work with the odd hours.

assistant

baby can sign

July 2006 to July 2006

SURVEY INTERVIEWER

Opinion Search, Inc

September 2004 to May 2005

CAMP COUNSELLOR

Doe Lake Girl Guide Camp

June 2004 to August 2004

TUTOR

peer organization group

October 2003 to December 2003

DATA CLERK

EDS CANADA (coop

June 2000 to August 2000

responded to employers / clients needs for communication regarding duties or messages supervised & directed use of educational tools in structured playtime assisted with / directed homework time assisted with individual educational need s required to integrate special needs student assisted with personal care needs & behavioural intervention for special needs individuals supervised children during transportation to & from events supervised groups and individual children TECHNICAL & ADMINISTRATIVE SKILLS: responded to customers billing or technical inquiries, recommended products based on customer inquiries for a select series of niche markets Solicited survey responses to market research questionnaires by telephone interviews Responsible for retail sales for Food service, Entertainment, & Parking Stocked & processed food orders in small grocer / Food service sector File organization of correspondence & Address book , email or fax entries comfortable troubleshooting & problem-solving functional use of PC & Network devices Make or receive inbound / outbound calls in a call centre environment work & notate within a CITRIX or Telegence database Analyzing general technical solutions in wireless telecommunications environment Strength & Interest in Technical Support Training and skill

B.A

July 2013 to Currently studying

diploma

January 2010 to January 2012

B.A.

January 2003 to January 2008

Career Goals

After a handful of college & entry level jobs during college, I have had recent experience as a call center agent following the completion of my BA.

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies

music, kids, learning/ tutoring ,