IT Service Desk Administrator

Millennium1Solutions

August 2015 to Actually working here

Provides IT support, Access administration, Software acquisition and Installation, etc.
Initial point of contact for users requiring assistance with information technology issues, including requests and issues primarily via telephone and email;

IT Service Desk Process Specialist

Infosys BPO LTD

April 2015 to July 2015

Provides user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
Manages AD account creation for new hires, termination and transfer of office and/or location, including all processes associated with above mentioned task.

IT Service Desk Specialist

Stefanini Philippines

September 2014 to February 2015

Setup users' profiles, manage account information (username/password) in Active Directory; Setup and manages exchange mailbox, distribution lists, security group, RSA, voicemail directory, etc.
Setup rules and permissions, add-ins and calendar in Outlook 2007 and 2013.
Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.
Analyzes and resolves incidents and requests regarding use of application software such as Microsoft application, hardware co

Civil Engineering Technology

Currently studying

Career Goals

To use my skills and knowledge to benefit both me and the company.

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies