Customer Service Executive

HSBC ELECTRONIC DATA PROCESSING INC.

August 2007 to March 2014

? Use effective sales and soft-skill communication techniques to better service customers, present solution, overcome objections and convince clients.
? Responds to telephone inquiries regarding company?s products and/or services following standard scripts and procedures.
? Investigates customer complaints and resolve problems. Document details and actions taken.
? Properly directed inbound and outbound calls in phone queues to improve call flow.
? Provide accurate and appropriate informati

Bachelor in Business Administration Major in Management

June 2003 to May 2007

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies