Administrator/Receptionist

TKC Properties CC

July 2019 to Actually working here

Liason between owner/director and other stakeholders.
? Data capturing of overall number of students we have available
? Dealing with students and private tenants? issues and problems and trying to resolve
or escalating them to the relevant departments.
? Working together with our marketing department and caretakers.
? Capturing and paying different building levies
? Capturing payments made by students and private tenants respectively monthly
? Capturing of new tenants? personal details
? Preparing deposit refunds for tenants that have put in notice to move out.
? Preparing spread sheets as reports to the manager.
? Reception duties for both TKC Properties and Nicola Student Accommodation

School children transport and catering

Self Employed

January 2018 to Actually working here

Transporting school children and catering

Client Services Clerk

Absa Bank Ltd (Barclays)

October 2007 to March 2016

Attending to customer queries by resolving their challenges and problems.
Second in charge to the Specialist Customer Service and Host Manager.
Issuing of chequebooks and deposit books as well as transactional cards including
credit and petrol cards.
Opening of Western Union profiles.
Assisting customers with FICA (Financial Intelligence Centre Act) documents and
updates.
Identify customer needs and where necessary refer to the relevant department or
migrate to appropriate channels (offer solutions).

Sales Consultant

Absa Bank Limited

April 2004 to October 2007

Selling and promoting the bank?s products by offering solutions (transactional, savings,
financing and investments) to existing and new clients.
Developing and building good customer base by providing quality customer services.
Meeting specified sales and cross-selling targets.
Action sales lead from the branch staff. Tele ? marketing.

Customer Services Controller

Absa Bank Limited

January 2003 to April 2004

Managing and ensuring that customer service clerks provide excellent and seamless
service to customers.
Overseeing that customer feedback with regards to telephone queries is provided
effectively as well as on time.
Managing chequebook library, imposing holds timeously to prevent bank losses.
Ensuring high degree of product knowledge.
Ensuring that terminals are logged off at the end of the day.
Responsible for sign-on and attendance registers.

Customer Services Clerk

Absa Bank Limited

November 2001 to December 2002

Applications to replace lost, stolen and damaged debit cards.
Assisting clients with their bank statements.
Processing disputed debit orders and their reversals.
Processing stop orders.
Assisting with queries regarding loans -personal and mortgage loans.
Completion of forms.

Teller and Atm Custodian

Absa Bank Limited

April 1999 to October 2000

Processing deposits.
Processing cash and cheque withdrawals.
Internal fund transfers.
Cheque encashment.
ATM balancing.

Diploma in Marketing Management

January 1996 to December 1998

Career Goals

I would like to join an organisation that offers a stable and positive atmosphere that inspires me to be the best that I can be. I would also like a constructive workplace for communicating and interacting with customers and people in general. I drive myself to gain product knowledge and understand products so to be able to explain them. I am also open to change and I embrace it .

Industries of interest

Tire / Rubber

Areas of interest

Operations

Availability to travel and work outside the city

Yes

Interests and hobbies

Reading
Doing puzzles - stimulating my brain
Exercising - keeping fit