DataBase Officer

MTN

June 2012 to June 2014

Use organization and time management tools (Siebel, ACD,
Sim Registration etc.) to track cases and meet turn-around-times.
Provide operational and administrative support to ensure day-to-day running of SIM Reg. Teams
Communicate with customer about the importance of sim Registration
Perform necessary system transactions related to sim registration detail.
Coordinate the team on issues like (Customer?s queries, system issues and team member issues

Retail Sales Supervisor

Starcomms Plc

August 2009 to May 2012

Perform necessary system transactions related to customer request
Identify and resolve customer quarries effectively and efficiently
Use organization and time management tools (IFS, Conceirge,
Tellin, @ability, etc.) to track cases and meet turn-around-times
Escalate and route customer issues to the relevant process operators
Perform necessary system transaction related to Starcomms Dealers
Work closely with the Dealer to ensure that credit facilities are utilized in strict compliance with the credit term
Market Starcomms products and services to customers
Provide advice to customers on what package(s) will suit their needs
Generate periodic reports and other ad-hoc reports whilst maintaining the service acceptable quality standard
Follow through on customer queries ensuring prompt resolution and feedback
Educate customer on use of products and services
Document actions taken to resolve client problems.

Customer Care Representative

Starcomms Plc

March 2005 to August 2009

Perform necessary system transactions related to customer request
Identify and resolve customer quarries effectively and efficiently
Use organization and time management tools (IFS,
Tellin, @ability, etc.) to track cases and meet turn-around-times
Escalate and route customer issues to the relevant process operators
Market Starcomms products and services to customers
Provide advice to customers on what package(s) will suit their needs
Generate periodic reports and other ad-hoc reports whilst maintaining the service acceptable quality standard
Follow through on customer queries ensuring prompt resolution and feedback
Educate customer on use of products and services document actions taken to
resolve client problems.

Master in Business Administration and Management

Currently studying

Career Goals

To develop further in my chosen career within a dynamic organirzation whose demand for competence and hard work will re-engineer my desire to achieve and excel thereby maximizing our mutual effort in attaining the best in that industry.

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies