Taghi Azodi
Customer Service Representative in Trance Canada Flow
Job Experience
Customer Service Representative
Trance Canada Flow
September 2012 to December 2014
? Effectively managed a high volume of inbound and outbound customer calls by resolving customer issues in a timely manner.
? Provided superior customer service experiences by resolving account related complaints with a great deal of understanding and patients.
? Professionally diffused volatile customer situations by calmly communicating potential resolutions to ensure a positive outcome.
Call Centre Supervisor and Team Leader
Startec Global Communications
February 2001 to February 2009
? Resolved customer issues by quickly adapting to various circumstances and developing effective solutions to meet client needs.
? Managed a team of customer service employees in resolving customer issues by providing technical support while assisting with general sales, cross selling and billing.
? Successfully acquired new customers for the company by performing cold calls and using superior communication skills in selling new products and side services.
? Performed quality assurances tasks
Education
Computerized Accountant
Academy of Learning (Canadá)July 1999 to December 2000
Bachelor
University of Allameh Tabatabaei (Irán)September 1967 to June 1971
Languages
Iranian
Bilingual / Native
English
Advanced
IT skills
Other Skills
More Taghi
Career Goals
Industries of interest
Areas of interest
Availability to travel and work outside the city
No