Taghi Azodi

Taghi Azodi

Customer Service Representative in Trance Canada Flow
Burnaby, British Columbia, Canada
  • Current:

    Trance Canada Flow

  • Past:

    Startec Global Communications

  • Education:

    Computerized Accountant

Job Experience

Customer Service Representative

Trance Canada Flow

September 2012 to December 2014

? Effectively managed a high volume of inbound and outbound customer calls by resolving customer issues in a timely manner.
? Provided superior customer service experiences by resolving account related complaints with a great deal of understanding and patients.
? Professionally diffused volatile customer situations by calmly communicating potential resolutions to ensure a positive outcome.

Call Centre Supervisor and Team Leader

Startec Global Communications

February 2001 to February 2009

? Resolved customer issues by quickly adapting to various circumstances and developing effective solutions to meet client needs.
? Managed a team of customer service employees in resolving customer issues by providing technical support while assisting with general sales, cross selling and billing.
? Successfully acquired new customers for the company by performing cold calls and using superior communication skills in selling new products and side services.
? Performed quality assurances tasks

Education

Computerized Accountant

Academy of Learning (Canadá)

July 1999 to December 2000

Bachelor

University of Allameh Tabatabaei (Irán)

September 1967 to June 1971

Languages

Iraní

Bilingual / Native

Inglés

Advanced

IT skills

Other Skills

More Taghi

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies