Regional Network Supervisor

Mapfre asistencia

May 2015 to January 2016

? Creation of a network that covers the necessities of the services offered.
? Definitions, of the criteria to select suppliers.
? Control of agreements and contracts of collaboration.
? Update and maintain the suppliers? database.
? Follow-up of the Quality of the Services.
? Control and resolution of the incidences.
? Assignation of priorities to the Suppliers.
? Control of Suppliers? activity volume.
? Assessment of installations and services offered by every supplier.
? Checking that all the suppliers have the license and insurance to develop their activity.
? Control of new and deleted suppliers.
? Elaboration of written documentation: protocols, letters and forms.
? Reception, handles and store of the documentation received.
? Elaboration of statistics of the network activity.
? Control of invoicing by supplier.
? Control of the network volume: number of suppliers, number of vehicles
? Decreased of average cost (all products)
? Cost reduction (agreements with garages, tyres, petrol etc)
? Direct supervision on spot
? Continuous optimization of the operative procedures to improve the productivity.
? Study of the reports and statistics related to all the aspects
Invoicing & Tariff Methods:
? Updating of a written folder with the tariffs applied by every supplier.
? Control of tariffs applied by every supplier.
? Application of a politic of tariffs to reduce the costs without affecting the Quality Service.
? Updating the tariffs in the software.
? To negotiate the tariffs with every supplier looking for the reduction of costs.
Travel & Visits:
? Reception to the suppliers? visits.
? In-situ resolution of the incidences.
? Realization of follow-up trips to control the network.
? Realization of trips to add new suppliers to the network
? Organization of conventions for the suppliers.
Key Performance & Indications:
? Service level
? Quality control (provider?s result)
? Reduction of Average cost
? Attention to complains
? Provider?s evaluation
? Call agent?s training
Objectives:
? Improve the quality of the service / Increase customer's satisfaction.
? Regular training twice / year, 1 test / provider / month. Detailed report
Has to be dispatched on monthly basis
? Setting and follow up standards of the provider's network
? Reduce no of incidents by 80% in comparison of year 2014
? Decrease arrival time 10 min, increase Rls, distribution of means, restructure of Network, training, follow up
? Not to lose any contract related to provider's incidents
? Reduce the overall average cost of RSA Assistance services bv 5%
? Reduce the% of complains, related with the network by 50%in comparison of year 2O14
Assigned overseas action plans:
? Traveled to Jordan & Turkey exploring essential aspects for operating systems, software advanced programs, to win markets competition & relate the system?s update capability for future products.

CII Certificate in Insurance W01

Currently studying

Career Goals

I plan to achieve by commitment to serve listening effectively to the needs of management to insure having the right product that will solve the problems, by discipline in combination with my experience and educational achievements that makes me fit and adjustable to positions that meet employer?s scores and last but not least to step out granting me a full view keeping my mind sharp active and engaged.

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies