;naomi Aaron

• Current:

  Astro All Asia Networks Ltd

• Past:

  Astro All Asia Networks Ltd,

• Education:

  ? Post Graduate Diploma in Marketing, Chartered Institute of Marketing, UK

Senior Associate

Astro All Asia Networks Ltd

April 2012 to Actually working here

? Leading a team of 14 Team Leads who manage 20 staffs each performing outbound telesales for customized TV channel packages and set-up boxes

Associate

Astro All Asia Networks Ltd,

April 2009 to April 2012

Managing a team of 20 telemarketers performing outbound calls to upsell customized TV channel packages and set-up boxes

Associate -Winback / Retention

Astro All Asia Networks Ltd

April 2007 to April 2009

Managing the Win-back / Retention Team

Associate - Call Centre

Astro All Asia Networks Ltd

April 2004 to April 2007

? Managing a team of 20 call center agents answering inbound calls
? To maintain and manage the Service Level Performance at real-time and action team during crisis time on operation in view of surge in transaction in Call Center (ensure reporting and escalation process in to the related party on all operations situations

Officer

Astro All Asia Networks Ltd

February 2000 to April 2004

? Answering inbound calls from customers on all service related queries i.e disputes, technical issues, billing issues and etc

? Post Graduate Diploma in Marketing, Chartered Institute of Marketing, UK

January 1997 to January 1999

? SPM

January 1992 to December 1996

Career Goals

To excel in training and development of people

Industries of interest

Services

Areas of interest

Call Centers / Customer Service

Availability to travel and work outside the city

Yes

Interests and hobbies

? Reading ? Current affairs, sports & entertainment material
? Travelling with family & friends