
;naomi Aaron
- Current:
Astro All Asia Networks Ltd
- Past:
Astro All Asia Networks Ltd,
- Education:
? Post Graduate Diploma in Marketing, Chartered Institute of Marketing, UK
https://profiles.jobomas.com/naomi0808na
Job Experience
Senior Associate
Astro All Asia Networks Ltd
April 2012 to Actually working here
? Leading a team of 14 Team Leads who manage 20 staffs each performing outbound telesales for customized TV channel packages and set-up boxes
Associate
Astro All Asia Networks Ltd,
April 2009 to April 2012
Managing a team of 20 telemarketers performing outbound calls to upsell customized TV channel packages and set-up boxes
Associate -Winback / Retention
Astro All Asia Networks Ltd
April 2007 to April 2009
Managing the Win-back / Retention Team
Associate - Call Centre
Astro All Asia Networks Ltd
April 2004 to April 2007
? Managing a team of 20 call center agents answering inbound calls
? To maintain and manage the Service Level Performance at real-time and action team during crisis time on operation in view of surge in transaction in Call Center (ensure reporting and escalation process in to the related party on all operations situations
Officer
Astro All Asia Networks Ltd
February 2000 to April 2004
? Answering inbound calls from customers on all service related queries i.e disputes, technical issues, billing issues and etc
Education
? Post Graduate Diploma in Marketing, Chartered Institute of Marketing, UK
Systematic (Malasia)January 1997 to January 1999
? SPM
Sr. Methodist Girls School (Malasia)January 1992 to December 1996
Languages
English
AdvancedIT skills
Other Skills
More ;naomi
Career Goals
To excel in training and development of people
Industries of interest
Services
Areas of interest
Call Centers / Customer Service
Availability to travel and work outside the city
Yes
Interests and hobbies
? Reading ? Current affairs, sports & entertainment material
? Travelling with family & friends