Baba Katamzi

Baba Katamzi

Call Centre Agent in Accenture
Durban, KwaZulu-Natal, South Africa
  • Current:

    Accenture

  • Past:

    Tettey Risk Management

  • Education:

    Project Management

Job Experience

Call Centre Agent

Accenture

October 2018 to March 2019

Receive calls from customers
Customer service
Direct calls to relevant department

HR and Safety Assistant

Tettey Risk Management

May 2017 to May 2018

? Liaising between employers and employees, ensuring smooth communication and prompt resolution of all queries.
? To support daily HR activities and assist in coordinating HR policies, processes and relevant documents.
? Assist with day to day operations of the HR functions and duties
? Provide clerical and administrative support to superiors
? Compile and update employee records (hard and soft copies)
? Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc.)
? Coordinate HR projects (meetings, training, surveys etc.) and take minutes
? Deal with employee requests regarding human resources issues, rules, and regulations
? Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc.)
? Communicate with public services when necessary
? Properly handle complaints and grievance procedures
? Coordinate communication with candidates and schedule interviews
? Assist employees and update database
? To become familiar with the day to day organisation of the department as it affects my workplace.
? To be aware of the functions of the members of staff in the department as they affect my work.
? To attend laboratory meetings as required. To undertake such work as assigned in a careful and efficient way and in compliance with current health and safety standards regulatory requirement.
? To communicate in a friendly, helpful and non-prejudicial manner in dealings with staff, clients and / or customers as to be regarded as a representative of my department as well as the Company, and to behave accordingly.
? Matters regarding patients are confidential and must not be discussed except in the course of my duties.
? To be expected to sign an undertaking to observe all patient and Company confidentiality.
? To be aware of and abide by the rules and codes of the department. This is particularly important in the case of Health and Safety and Fire procedures.
? To maintain high standards of work within the department.

Project Administrator

Shine Africa Investments cc

September 2011 to October 2016

? Co-ordinates projects
? Liaise with consultants and phone other consultants
? Assisting project manager in all packaging of the projects and ensuring that the project management principles are achieved, which are namely time, cost and quality
? Reporting on project progress versus time lapsed and budget expenditure.
? Compiling technical documents and contract documents (JBCC) for project handover.
? Compiling monthly monitoring reports for client and ensuring that the project informat

Call centre Agent

Cell C

March 2011 to June 2011

Making calls to customers
? Marketing the product telephonically
? Customer service
? Reaching target

Room Service Attendant

Royal Caribbean Cruises Ltd.

December 2005 to April 2010

Enhance efficient running of Room Service
? Taking customers? orders to the kitchen and serve them
? Providing professional waitress service to the customers
? Clearing the decks
? Offer dining etiquette at all times

Education

Project Management

IQ Academy (Sudáfrica)

January 2015 to Currently studying

Languages

Inglés

Medium

IT skills

Introduction to Personal Computers

Medium

Other Skills

Computing

More Baba

Career Goals

Industries of interest

Architecture Construction Industry Transport / Logistic / Distribution

Areas of interest

Administration, Finances, Acountancy, Banking Architecture / Construction Call Centers / Customer Service

Availability to travel and work outside the city

Yes

Interests and hobbies

Travelling
Studying
Music
Sports
Shopping