CRM Analyst Officer in AIRASIA BERHAD
Job Experience
CRM Analyst Officer
AIRASIA BERHAD
March 2008 to Actually working here
CRM Systems & Customer Experience:
-Portfolio?s core role as CRM analyst.
-Authorization of high level escalation system reservation guests booking cases and
troubleshooting system discrepancies in guests option. E.g credit shell, fare overriding and
further solution mapping on booking system error.
-Comprehensive application of airline regulatory and standards on daily operational request.
-Providing comprehensive supportive role in high level escalation shifts i.e. 24/7 support.
Finance & Administration Executive
MfQ Asia Sdn Bhd
July 2007 to February 2008
Duties and Responsibilities:-
Reporting to Executive Director (Managing Director) and Senior Management on IT Consulting
Project operations and position of the company. Managing and coordinating the daily operations
of the company.
Asst Finance Supervisor
Manulife Asset Management Services Berhad
April 1997 to June 2007
Duties and Responsibilities:-
Assisting senior superiors and heads in accounting functions and ensuring preparation
month and year end full set of accounts, for Head Office financial operations and the
extensive network of branches and offices.
Education
Managemnet Accounting
CIMA (Malasia)May 2012 to Currently studying
Advance Diploma In Management Accounting
London Chamber of Commerce (Malasia)November 1992 to March 1994
A levels
AEB (Malasia)June 1989 to June 1991
Languages
English
Advanced
IT skills
Airline Reservation Suite
Advanced
Microsoft Excel
Medium
SQL
Medium
Microsoft Dynamics-CRM
Advanced
UBS Accounting System
Medium
Sun Accounting Systems
Advanced
Other Skills
More B
Career Goals
Accomplished Senior Executive over 10 years in wide area of portfolios in managing logistically and leading financial operations effectively with timely turnaround time. This has expanded from small to multi-national entities which have lead to wide exposure in different scopes and environments enabling test of proven capability and achievements in operational and management supportive roles.
Industries of interest
Banking / Finance Investment Fund Information and Research Building Products
Areas of interest
Administration, Finances, Acountancy, Banking
Availability to travel and work outside the city
Yes
Interests and hobbies
Travelling/swimming/outdoor activities