B Nimalan

B Nimalan

CRM Analyst Officer in AIRASIA BERHAD
SG.Buloh, Selangor, Malaysia
  • Current:

    AIRASIA BERHAD

  • Past:

    MfQ Asia Sdn Bhd

  • Education:

    Managemnet Accounting

Job Experience

CRM Analyst Officer

AIRASIA BERHAD

March 2008 to Actually working here

CRM Systems & Customer Experience:
-Portfolio?s core role as CRM analyst.
-Authorization of high level escalation system reservation guests booking cases and
troubleshooting system discrepancies in guests option. E.g credit shell, fare overriding and
further solution mapping on booking system error.
-Comprehensive application of airline regulatory and standards on daily operational request.
-Providing comprehensive supportive role in high level escalation shifts i.e. 24/7 support.

Finance & Administration Executive

MfQ Asia Sdn Bhd

July 2007 to February 2008

Duties and Responsibilities:-
Reporting to Executive Director (Managing Director) and Senior Management on IT Consulting
Project operations and position of the company. Managing and coordinating the daily operations
of the company.

Asst Finance Supervisor

Manulife Asset Management Services Berhad

April 1997 to June 2007

Duties and Responsibilities:-
Assisting senior superiors and heads in accounting functions and ensuring preparation
month and year end full set of accounts, for Head Office financial operations and the
extensive network of branches and offices.

Education

Managemnet Accounting

CIMA (Malasia)

May 2012 to Currently studying

Advance Diploma In Management Accounting

London Chamber of Commerce (Malasia)

November 1992 to March 1994

A levels

AEB (Malasia)

June 1989 to June 1991

Languages

Inglés

Advanced

IT skills

Airline Reservation Suite

Advanced

Microsoft Excel

Medium

SQL

Medium

Microsoft Dynamics-CRM

Advanced

UBS Accounting System

Medium

Sun Accounting Systems

Advanced

Other Skills

Resume

More B

Career Goals

Accomplished Senior Executive over 10 years in wide area of portfolios in managing logistically and leading financial operations effectively with timely turnaround time. This has expanded from small to multi-national entities which have lead to wide exposure in different scopes and environments enabling test of proven capability and achievements in operational and management supportive roles.

Industries of interest

Banking / Finance Investment Fund Information and Research Building Products

Areas of interest

Administration, Finances, Acountancy, Banking

Availability to travel and work outside the city

Yes

Interests and hobbies

Travelling/swimming/outdoor activities