Client liaison officer

TransUnion Credit Bureau

November 2010 to February 2013

To process adverse information such as defaults and payment profile information within prescribed SLA?s so that subscribers can make informed credit risk decisions.
: To accurately process all requests received from TransUnion subscribers which include updating, removal and loading of defaults, payment profile and court record information.
: Accurately process adverse and court record information received from other Credit Bureaus (Bureau to Bureau notification) as per the National Credit Act
: To verify court record information from external vendors prior to removal, updating, and loading of judgments, admin orders, sequestrations and rehabilitation orders.
: To update the consumers credit profile with any changes to personal information such address details, marital status, employment information etc. To update the consumers credit profile with any changes to ID information such as ID verification and validity of identity

Call center agent

TransUnion Credit Bureau

August 2007 to October 2010

Answer calls
: Attend to emails and faxes from consumers and subscribers
: Process consumer and commercial requests accurately and capture information on relevant systems
: Educate consumers or subscribers on TransUnion Credit Bureau products and process, including the Credit Bureau Association?s Code of Conduct
: Ensure that all targets are met in order to achieve departmental service levels

ND Credit Management

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies