Obakeng Thokoane

Accounting Officer

City of Joburg: Revenue

February 2010 to Actually working here

Revenue Management
Book value of R194 Million( 552 Corporate Accounts)
Pro- actively checking the accuracy of billing and inform the customer in advance
Courtesy e-mail to be sent to customers advising them on the status of their accounts
Identify unbilled customers
Ensure invoices reach customers as soon as the account has been billed
Ensure that all payments are correctly allocated
Ensure that Credit Control policy is applied on all 60 -120+ days arrears accounts

Credit Controller

Johannesburg Water

August 2005 to January 2010

Telephone collection on Debtors book
Book value of R8.5 million ? 500 Accounts
ITC Check- contact details
Telephone collections and negotiate payment with debtors
Liaise with customers regarding arrears and queries
Cash allocation and remittance advice
Account reconciliation
Knowledge of geographical system(GIS)
Advise on and apply debt control in terms of contractual obligation with customers
Analyse account status and report thereon on monthly basis

Customer Service Agent

CityPower Jhb

January 2005 to July 2005

Conduct customer service activities
Manage account operations queries
Process applications for service connections
Coordinate information on service interruption process
Communicate effectively and foster good relations with process partners
Optimize revenue management
Receive, analyse and coordinate customer inquiries and service requests.
Initiate continuous improvement and corrective action.

Customer Service administrator

CityPower Jhb

March 2003 to December 2004

Provide general administration support for the effective running of the Call Center.
Schedule meetings and appointments
Dealing with administration queries
Screening incoming calls
Log-in calls for customers with power related queries
Making follow up calls with customers in regard to power failure
Handling SAP account queries
Provide information via e-mail and telephone
Compiling of Call Center statistics, weekly and monthly reports
Compiling weekly report on illegal connect

Diploma

January 1997 to June 1998

Career Goals

I am seeking employment with the company where I can grow professionally and personally. I learn and adjust quickly and want to excel in Credit Control and Accounting Officer field with hahardwork, perseverance and dedication.
I am also interested in career change and am available for any career change opportunity offer.

Industries of interest

Labor Risks Insurance Nonprofit Association Banking / Finance Mailing Education Clerk Government Legal International Organization NGO Retail Insurance Public Services Telecomunication Transport

Areas of interest

Administration, Finances, Acountancy, Banking Call Centers / Customer Service Education / Training Legal Retail / Shops / Stores Logistics / Transportation / Distribution Marketing and Advertising Operations Public Relations Insurance Auditing Services Marketing Research Young Professionals

Availability to travel and work outside the city

Yes

Interests and hobbies

Cooking and Baking
Fashion
Travelling
Music
Reading and writing