Octavia Motholo
Quality Assurance Specialist in ONEPLAN Insurance
Job Experience
Quality Assurance Specialist
ONEPLAN Insurance
June 2018 to Actually working here
? checking accuracy of reports and records and drafting reports, ensure quality of calls by call center consultants .
Meet company policy and procedure in terms of legality and professionalism.. .
? building and maintaining effective cross-functional relationship with internal and external stakeholders within .
Conflict of interest being compromised. .
? feedback writing, identify employee performance gaps in a call center.
? provides extensive feedback and recommendation for improvements as per the qa measurements, processes .
And control.
? administration.
Qaulity Assurance
Harambee youth employment accelerator
February 2014 to Actually working here
Listening to calls and evaluate them; Coaching and mentoring call centre consultants to ensure weekly targets are met; Ensure quality of calls by call centre Consultants meet company policy and procedure in terms of legality and professionalism; Work alongside management team to ensure call centre consultants are achieving targets; Achieve weekly targets as set out by company; Monitoring of call centre consultants; Feedback/report writing.
Education
RE5
Moonstone (Sudáfrica)January 2022 to January 2022
Human Resource Management N4
South West Gauteng CollegeFebruary 2015 to December 2015
Languages
English
Advanced
Italian
Basic
IT skills
Microsoft Access data base
Advanced
Word
Advanced
Excel
Advanced
Other Skills
More Octavia
Career Goals
To contribute meaningfully to the transformation and development of the company,to be part of a company where there is growth and learning opportunities .I am a highly determined person who dedicates myself in every task assigned to me.At Harambee I have learnt everything that they can offer. All their development and growth. I am hungry to learn and explore new thing. I don?t feel challenged enough at Harambee. I am looking for a place that has growth and challenges.
Industries of interest
Labor Risks Insurance Clerk Government International Organization NGO Insurance Telecomunication
Areas of interest
Administration, Finances, Acountancy, Banking Human Resources - HR Quality Call Centers / Customer Service
Availability to travel and work outside the city
Yes