Sales Consultant

Dna direct holdings

April 2015 to July 2016

WORK EXPERIENCE
Team Leader (Manager)
DNA Direct Holdings (Pty) - October 2015 to June 2016
Duties:
? Manage and Agreed number of sales agent/consultants;
? Manage team performance by targets set;
? Ensure quality calls through compliance to FAIS industry and client requirements;
? Manage and facilitate communication;
? Setting and meeting performance targets for speed, efficiency, sales and quality;
? Planning and managing change;
? Liaising with Call Centre Manager, team leaders, to gather information and resolve issues;
? Maintaining up to-date knowledge of industry developments and involvement in networks;
? Monitoring team calls to improve quality, minimize errors and track operative performance;
? Reviewing the performance of staff, identify training needs and planning training sessions;
? Coaching, motivating and retaining staff;
? Maintain good order and discipline in the business (this applies to all areas of the business and is not
restricted to a call centre);
? Maintain a positive and healthy environment in the Call Centre;
? Conduct monthly performance management session with their consultants;
? Conduct weekly performance review sessions with consultants;
? Conduct at least four Call Evaluation per week with each agent;
? Targets must be set with each consultant for the month and the target must be aligned with the budget of
the business;
? Must take full responsibility for performance of the team and in attaining the targets;
? Must take full responsibility for quality of calls in team;
? Responsibility of team leader is to ensure that all processes are followed, the processes are as follows:
? Sales Process;
? Performance Management;
? Pending Process;
? Recruiting Process;
? Risk and Fraudulent Process;
? Annual Leave Process;
? Disciplinary Process;
? Salaries are to be completed within the first 3 working days of each new month, this includes following up
of salaries that are sent by HR to ensure that accurate salaries are paid before pay date;
? Weekly reports to be completed and sent to the Call Centre Manager with narrative on how the campaigns
have performed over the last week and overall;
? Daily sales reports to be sent to the Call Centre Manager with narrative on how the campaigns performed
the previous day;
? Attend daily operational meetings;
? Attend meeting requested by the clients as and when required

Office Administration

Currently studying

Call Centre Training

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies