Customer care representative

Mtn ng

September 2014 to April 2016

? Educating customers on MTN products and services, functionality, features and competitive advantages.
? Cross selling MTN products and Services (Telemarketing) ?
? Capturing and monitoring customer complaints and points of improvement and ensuring complaints and queries are promptly attended to and escalated appropriately ?
? Handling all enquiries and requests of customers and ensuring resolution as well as to inform customers of status of their complaint, query or request and record details of contact ?
? Ensuring delivery of excellent customer care and service delivery for a first call resolution.

B-Tech

Currently studying

Career Goals

To apply my interpersonal and organizational skills in a reputable organization which offers the chance for growth

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies