DIGITAL CHANNEL MONITORING AND SUPPORT

UBA PLC

June 2013 to Actually working here

? ATM Monitoring
? Effective uptime of 98% for ATMs.
? Business Offices Management and engagement
? Prompt tracking and resolution of FLM issues
? Vendor Management.
? Maintained relative TAT of >3 days call resolution by Vendors.
? Business Model Review and Optimization
? Continuous Review of Business processes and Solutions to support and drive business need, Customer demand and Customer satisfaction.
? Award of best HO Support Team.
? Improved Revenue and Income on Channels

BTECH COMPUTER ENGINEERING

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies