Pablo Flores Sandi

Logistics/ Office Manager V

Academy Mortgage Corp

April 2015 to Actually working here

In charge of the office operations (Vendors, contracts, HR, logistics)
Active Duties:
? Monthly town hall meetings
? Do onboarding
? Order supplies
? Make travel arrangements for out of town visitors
? Schedule meetings (and) rooms, lunches, etc.
? Create agendas for out of town guests
? Work with vendors (cleaners, fire code, building manager, etc.)
o Expenses and invoices
? Work with Managers for hiring needs
o Help source candidates
o Work with outside agencies
o Work with employees for internal career paths
? Performance review management
o Documentation (store and make sure reviews are completed- not to actually do them)
? Work with internal HR for Policies and Politics (discount programs)
? Help Team leads and Managers
o When they are out on vacation (back up)
o As needed- Added resource for whatever task is needed/requested

Logistics/ Office Manager

Academy Mortgage Corp

April 2015 to Actually working here

In charge of the office operations (Vendors, contracts, HR, logistics)
Active Duties:
? Monthly town hall meetings
? Do onboarding
? Order supplies
? Make travel arrangements for out of town visitors
? Schedule meetings (and) rooms, lunches, etc.
? Create agendas for out of town guests
? Work with vendors (cleaners, fire code, building manager, etc.)
o Expenses and invoices
? Work with Managers for hiring needs
o Help source candidates
o Work with outside agencies
o Work with employees for internal career paths
? Performance review management
o Documentation (store and make sure reviews are completed- not to actually do them)
? Work with internal HR for Policies and Politics (discount programs)
? Help Team leads and Managers
o When they are out on vacation (back up)
o As needed- Added resource for whatever task is needed/requested

Senior Quality Monitoring Rep

BANK OF AMERICA

August 2007 to December 2014

Monitors and evaluates the quality of inbound and/or outbound telephone calls (Nice) based on operations process (Claims). Documents quality issues and provides information to assist in the feedback of individuals on the phone. Additionally provide support to other support areas such as BCMR (Risk, during audits) and Opex (coaching Six Sigma Projects). Responsible for maintaining significant knowledge of operating policies and procedures as well as the systems used in the operating process and lead calibrations calls with the operations and Line of Business, and make sure that Team Managers and QA agents are evaluating under the same parameters and LOB requirements.

Corporate Travel

World of travel

September 1999 to September 2006

In charge of logistics related to corporate travel advisors
? Planning end to end business and leisure trips

Bachillerato Administracion de Empresas en curso

Currently studying

Career Goals

Responsabilidad social empresarial

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies