Service Desk Analyst in Ingram Micro BPO LLC
Job Experience
Service Desk Analyst
Ingram Micro BPO LLC
June 2016 to January 2017
Webhosting account. Accepting calls, chat and emails. Creating tickets, more on dns management. Doing troubleshooting.
Customer Service Representative
TeleTech Customer Care Mgt. Phils. Inc.
June 2012 to June 2015
Been a Subject Matter Expert and was includee in a Service Recovery Team.
Service Crew/ Cashier
Karate Kid Japanese Fastfood
November 2008 to May 2009
Taking orders, accepting payments and serving food.
Education
Business Administration major in Operations Management
STI College Santa Rosa (Filipinas)June 2008 to April 2012
Languages
English
Advanced
IT skills
Customer Service
Advanced
MS Powerpoint
Advanced
MS Excel
Advanced
MS Word
Experto
Other Skills
More Dyanne Maree
Career Goals
To work in an organization that will allow me to apply my experiences.
Industries of interest
Areas of interest
Availability to travel and work outside the city
Yes