Director Facilities and Support Function(PAN India)

Supertech Limited http://www.supertechlimited.com/

July 2013 to June 2014

http://www.aihitdata.com/company/011B42F0/SUPERTECH-NOIDA-NCR/people#main Supertech limited is a diversified company which is into mass construction(malls, Hotels, residential complexes, commercial complexes, IT Parks, Townships etc), Hospitality (hotel business), Education sector etc having a presence in Delhi, Noida, Gurgaon, Merrut, Rudrapur, Muradabad, Haridwar, Bangalore and many parts of India. Scheduled delivery of 90 million sq.ft (50,000 units) betn Mar?14 to Mar?19. The foreign projects are also in pipeline. Key Accountabilities ? Focus on customer relation & Quality service delivery ? Planning and implementing delivery and Transition model ? P&L Responsibility ? Customize SAP module for Budget, Finance accountings, service delivery, CRM, QC, Sales analysis. ? Create Synergy among depts. ? Maintained strong management team with accountability and delegated authority to perform tasks. ? Planning & Implementing Budget and control mechanism ? Supported sales in business development activities ? Support hospitality division in making the clubs etc more profitable by introducing new traditions. Education Sector - Supertech University- supported in preparation of unique modules along with Vice Chancellor for Mgmt. Courses. ? *New projects in pipeline: Vetting all new projects with operations perspective. Participate in planning of automation, security systems, parking systems, utilities for new malls, Hotels, residential complexes, commercial complexes, IT Parks, Townships. ? Apart from the above allied responsibilities of Admin, HR , IR, Security, HSE, Project Admin & compliance and other support functions. ? Achievements : Implemented Transition system for quality projects and timely delivery, Better client relation, Negotiated and closed many long pending deals/issues.

Head Support Function - PAN India

Marvel Realtors ? Pune, India. www.marvelrealtors.com/

August 2011 to December 2012

? Was specially hired to streamline the system and introduce proper control mechanism, achieve client delight and increase in repeated clientele. Accountable for-Overall Support Operation Management, Strategic Planning & execution, Annual Budget planning and Management, Analysis of expenditure, Profit & Loss accountability, IGBC Compliance, Resource Optimization, Customer management & Stake holder interaction, Responsible for overall operations of including Vertical HR & Administration, Commercial Activities, Inventory planning & Mgmt, Create synergy among project, design, sales, services, Introduce Systems & Processes, Handle media on need basis, train managers. Safety & Environment Mgmt. Security & Liaison Services Mgmt. Project Administration, Purchase management, Statutory Compliance Mgmt., Worker camps, Medical Services, CSR & Event Management. For sustainability developed environmental protection systems in accordance with the IGBC norms & property requirements. Negotiated with municipal authority, that funded for improvements of Surrounding, lights, roads repairs, drains etc. Rectified pending project defects.(Civil andM&E) All above was done within a period of 14 months. Designed and implemented ?Marvel Blue pages for Customers? to guide them about the procedures post purchase, creating a well-defined brand image for the organization. ? Achievements: CRM-brought down customer grievances by 25% and improved customer level of satisfaction. Project-Improved deliverable quality and timelines. Finance-brought down the ops cost by 20%. Reduced thefts, Zero accident in last 6 months. Organic growth through repeated clientele. Negotiated and closed long pending deals/issues.

Head Property Management Division(PAN India)

Raheja Universal Limited www.rahejauniversal.com

January 2010 to August 2011

Hired by Vice Chairman & Chief Corp. Strategy, Raheja Universal Limited ? Mumbai, India. ? Was specially hired to streamline the division, introduce Systems & Processes, Improve client relationship to retain brand image, Work on recovery mgmt. ? Did SWOT analysis and prepared strategy for the above with time based roadmap. Strategy: Improve client relationship, Recover maximum and Get rid of all loss making projects, Streamline operations of projects with long term planning, Introduce Transition for new projects for systematic operations right from beginning. ? Reengineered organization structure: Divided the SBU into 3 verticals : Transition, Operation and Handover. ? Introduced new Processes & Systems, Customized operating methodology with fine control mechanism. ? Worked with IBM for customization of SAP module to interlink data of design , sales, Transition, services, purchase, bill generation & processing & budget. Successfully completed the project and went live. ? Designed and implemented an ?Operations Manual? to set and provide operating methodology, control mechanism, communication standards, creating a well-defined brand image for the organization. ? Negotiated high value agreements above 50 lacs. Negotiated & recovered 4.5 Cr. from MSEB, Liaison with Municipal Authorities for funding towards the improvements of Surrounding, lights, roads repairs, drains, Gardens etc close to projects. ? Achievements : 80% recovery from outstanding, Led the due diligence,-Finance, Legal, Technical, and Created a lifetime record of company in handing over the projects with appropriate full and final settlement of accounts after 3rd party due diligence and got clean chit for company. Client response & satisfaction level increased drastically. Increase in sales through repeated clientele. Reduced the operational cost by 20%, Inventory by 10%.

Freelancer /Consultant

Freelancer /Consultant

July 2008 to December 2009

? Was hired for 3 months as Head Strategic Business Unit /Head Facility Div. to streamline the operations of ?Regenesis Facility Management Co. Pvt. Ltd. (A Kolte-Patil Group of Co www.koltepatil.com ) ? Pune, Maharashtra, India.? and to make it a self propelled profit centre. Reporting into Group COO/MD. ? Streamlined and Prepared Business plan for next 3 years with growing organization structure. Within 3 months achieved a savings of approx. 1 Cr. P.A. in operations cost just by rationalizing the prices and resource optimization. Turned around a net loss making unit into a profit centre. ? Permanent consultant for all projects to EPC Company ?PROCONVIS? ? Training: Conducted various types training, through various management consultants, for various companies at corporate level for senior mgmt and regional level for middle mgmt.

Vice President-Tech, Operations, BCP & Process (India Operations)

ISS Integrated Facility Management Services Pvt. Ltd / www.issworld.com

June 2007 to July 2008

Regions Reporting to the Position-5; Area of Operations: 400+ Sites across India( 40+ cities & 12000+ staff) consisting of IT Parks, Commercial Malls, Corp. offices, Banks & Ins. Co., Airports, Hotels, Service Apartments, Townships, Pharmaceuticals, Heavy duty industries etc. Accountable for Facility & Transition Operation across the country, Systems & Processes, Startup of Technical Services for integrated solutions, Preparing SLAs, Handle proposals personally for critical clients and high value sales, Scope management- Cut Liabilities and built profit by redefining the scope in the agreement, CRM. Business Expansion: Spearheaded new business growth by identifying optimal locations with customer survey and operations research analysis. Calculated ROI and started new branch offices for expansion of business. Accountable for recoveries/ Budget planning/ P&L / Finance control Allied responsibility-HR Part of Global team: To analyze global contracts, decide on scope, survey methodology, Transition techniques, identify weaker section of link, train and support them.(For HP Global contract) GMR Hyderabad Airport: Mobilized and stabilized GMR Airport facility before inauguration. Played key role in successful inauguration Achievements: Started new vertical of technical services for integrated solutions and picked up more then 15 contracts and expended scope in existing business. The transition plan prepared by me for HP ? Global contract was implemented across Asia- Pacific. Profit & Revenue growth- met demand for new services, increased customer satisfaction level, optimized operational cost with better quality. Modified scope and increased profit margins. Led the continuity plan resulting in retaining 100% of key contracts, Volume growth of 12 % and revenue growth of 18% in the preceding 12-month period

Head Strategic Business Unit

Unisol Infra-Services (P) Ltd.(A joint venture between RKHS-India & Compass Group-UK)

June 2006 to June 2007

As Key Accounts Manager (PAN India)for Honeywell Automation India Ltd. Integrated facility management of all the sites of Honeywell across India (Pune corporate, STP, SEZ, EHTP, BPO, Factory, warehouses, Guest houses & Regional offices- across the country. http://www.sodexo.com/en/media/press-releases/090401-closing-RKHS.aspx ? Was specially hired to Head the Strategic Business Unit and ensure their first truly 100% IFM contract that too PAN India, becomes a big success and a showcase contract for the company for rest of the sales across the country. 100% accountable for P & L, Budget planning, Finance & Accounting, Recovery, CRM and Operations, Scope mgmt, Liaison & Legal activities, Talent management. Solely planned from scratch & Managed Pan India FM, Electronic & Physical Security, Cafeterias, Projects, HSE, Horticulture, O & M, All Support services(Reception/Mail room/ stores/Guest houses/ vendors/ infrastructure & project support) ? Achievements: Client delight, recovery in 7 days from billing, Profit margin of 26%. Contract value increased by 20%. Till date the contract is on even after Unisol being bought over by Sodexo ltd. Supported regional ops head in other sales.

Engineering & Facilities - Hands on to Middle Mgmt

ITES/Various Foreign & Indian Shipyards/Docks/Ships/ Establishments etc

January 1988 to May 2006

www.exlservice.com/ www.confidenceshipping.com/ Functions: General Mgmt/Admin/Facility/ Expansion projects/ BCP/ Maintenance/ Cafeteria-Mess Mgmt/ Vendor Mgmt/ Systems & Processes/Audits/ Certifications/ Testing & Tuning/ Installation & Commissioning; Hardcore hands to middle management -World wide experience. Multi-culture, Multi-national.

Currently studying

Short time courses and Certifications

Currently studying

Master of Business Administration (M.B.A.)

Currently studying

PGDM-Dual

Currently studying

Bachelor's Degree

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies