Qaisar Mehmood Malik
Technical Support Engineer in Alpha Recruitment - Contracting at DTSL, outsourcing to IBM Australia on the McDonald?s NZ Project
Technical Support Engineer
Alpha Recruitment - Contracting at DTSL, outsourcing to IBM Australia on the McDonald?s NZ Project
November 2014 a November 2014
Up gradation for the client?s existing compute network infrastructure for future state of the art deploying information technology to achieve business goals including
? OS up gradation for server and configuration settings as per new OS
? Network settings restoration for smooth running of the system
? Backup export, import and restoration of user and official data to new system
? Hardware up gradation including graphic card and memory
? Settings, restoration and reconfiguration of staff e-Smart
IT Support & Customer Service Representative
Park N Fly ? Auckland off Air Port Parking
September 2014 a Actually working here
As IT support & Customer Service Representative, my job responsibility includes facilitating overall IT/office working. It includes customer support for walk-in customers and other team players. Any special duties assigned by manager to be performed on a priority basis.
February 2011 a Actually working here
Responsible for providing technical assistance to Team Leader and Senior GIS Officer. Responsible for GIS Lab of Islamabad to provide technical support, maintains and administrate client machine/Desktop/Laptop?s hardware and software systems. Responsible for installation of Windows Operation System on new and old corrupt system along with re-installation of corrupt software. Responsible for Network Security. Pro-actively administrate the security of server systems, messaging, mail server, firewalls and hosted system against any kind of threats which can destroy the data, under the supervision of Senior GIS Officer & IT Officer UN-HABITAT. Support to install GIS application ArcGIS server and configuration. Ensure proper installation and functioning of UPS, Printer, Plotter and Scanner. Responsible for maintenance of disaster recovery preparedness for systems and critical data relate to data relate to database and mapping solutions. Prepare proper backup plan of Geo Spatial data and scan images. Handling all internet connectivity issues with ISP to provide internet access and availability to GIS Lab staff. Provide help desk support for the Lab staff to resolve any technical issues under the supervision and guidance of Senior GIS Officer. Install Antivirus / Anti-spam including Multi Tier software. Test and ensure of GIS Lab Network setup and furnishing. Data entry, maintenance and cleaning geo spatial data under the supervision and guidance of Senior GIS Officer. Responsible for all additional technical or non-technical responsibilities and duties assigned by senior management. Perform any other task assigned by Team Leader.
UN Pakistan & GoP
November 2010 a Actually working here
UN-HABITAT, Pakisan www.unhabitat.org.pk
February 2011 To Present
? Responsible for providing technical assistance to Team Leader and Senior GIS Officer.
? Responsible for GIS Lab establishment at eight stations and provide technical support, maintains and administrate client machine/Desktop/Laptop?s hardware and software systems.
? Responsible for installation of Windows Operation System on new and old
November 2010 a January 2011
Develop, implement and maintain GIS database models, design specification and GIS Data dictionary documentation.Monitor and supervise GIS users? access and compliance with standards for data definitions,coding and data entry into GIS databases.Implement or supervise all GIS geodetic control layer enhancements and coordinate subsequent adjustments to all GIS data layers.Define and implement security requirements for each GIS database including integration of database security with operating systems security.Develop and implement database backups, transaction log backups, and database consistency checks, quality control procedures, and database recovery procedures for all GIS databases.Monitor daily backups, consistency checks, database error logs, operating system logs, hardware logs, and performance monitors on all GIS database servers and GIS workstations to insure proper operation. Manage the technical aspects of installation and upgrades for large-scale applications running on GIS database platforms providing systems administration, network administration, applications server support, and client application software installation procedures.Design and document database architecture, data modeling.Design Data Warehousing. Build database scheme, tables, procedures and permissions Set up data sharing and disk partitioning Develop database utilities and automated reporting Create shell scripts for task automation Create, test and execute data management languages Analyze and sustain capacity and performance requirements Analyze, consolidate and tune database for optimal efficiency Oversee backup, clustering, mirroring and replication Restore and recover corrupted databases Install and test upgrades and patches Implement security and encryption Ensure the control, integrity, and accessibility of the database environment.Participate in the evaluation and recommendation of DBA tools and upgrades to the DBMS.Control & Monitor users access to the data base.
Detecon Al Saudia Company Limited, Saudi Arabia
April 2008 a December 2009
Perform all levels of IP and Transport troubleshooting. Ensures that the performance of the client?s network meets the high standards of service we provide for our customers and end users.Performs both internal and external escalations on all hardware and software failures and all data related outages.Installing, configuring, and maintaining PCs and PC peripherals.operating in a Local Area Network environment.Coordinates with the TNOC to restore outages in the RDC(s).Understand, implement and comply with the HSE Policy of the Company. Demonstrate commitment to protect the health and safety of everyone involved in the Shah activity and the communities around it. Respect and care for the local environment and systematically manage risks. Ultimate goal is to minimize all injuries, occupational illnesses, unsafe practices and environmental incidents.Pro-actively monitors the conditions of the Network, Remote and Terrestrial facilities during normal operations, including the status of all system alarms, all active components comprising the telecommunications networks as well as status of systems alarms.Responsible for analyzing daily reports and ensuring discrepancies are resolved.Providing day-to-day support activities for the HFC data platforms.Workstation upgrades to existing software or installing new software.Configuring the interfacing of computer peripheral equipment to computers.Maintaining current knowledge and uses all appropriate processes and procedures for all Data Network systems/applications.Keep up to date regarding current goings on the latest data network technology through completion of required/recommended training and reading material. Maintains a commitment to safe practices and holds others equally accountable & professional customer-facing communication skills. Functions on a 24-hour call-in basis, in the event of serious malfunctions.
United Bank Limited, Pakistan
October 2003 a April 2008
Provides support and management of the local area network within a company. This management involves a number of functions for regular maintenance of the network or LAN and its WAN connectivity. Maintaining various computer equipment on the LAN, including but not limited to: Installation and maintenance of PC based networking software and hardware including peripheral equipment; installation of software in end user equipment and providing operational training; and troubleshoot hardware/software interface problems associated with PC LAN operation and its connection to the Internet. Act as I.T in charge for the services, equipment, and software changes and/or installations under assigned area of responsibility. Network administration for user account, internet access, office systems and applications support. Supports server, network and desktop hardware, software and applications. Relevant data network and support technology and protocols at a advanced level. Monitor the daily activity on the network, ensuring that the resources of the company are utilized in ways that are within the standards set for employee usage. Provide theoretical and practical training to station staff in operational procedures and the repair and maintenance of the equipment. Relevant hardware experience (routers, hubs, bridges, switches, PCs, servers, modems), printers, and other various peripheral devices. Provides third-level troubleshooting on network and equipment service problems. Escalates complex issues to more Network Engineering or vendor technical resources. Troubleshooting skills sufficient to provide timely fault isolation, diagnosis, and repair to complex network services. Participate in the installation, testing, analysis and ongoing support of all elements of the network.
Syed Husain & Co, Chartered Accountants, Pakistan
April 2001 a September 2003
Relevant hardware experience (routers, hubs, bridges, switches, PCs, servers, modems), printers, and other various peripheral devices. Provides third-level troubleshooting on network and equipment service problems. Escalates complex issues to more Network Engineering or vendor technical resources. Troubleshooting skills sufficient to provide timely fault isolation, diagnosis, and repair to complex network services. Participate in the installation, testing, analysis and ongoing support of all elements of the network. Facilitates all installation, maintenance, testing, upgrades, and moves of all network communications systems and services and software. Analyzes network, determines optimum network configurations, and implements those configurations to service the needs of the corporate and/or remote location environments. Utilizes various network-monitoring tools to monitor WAN networks and to identify and correct issues as they arise on systems such as Frame Relay, ISDN, T-1, and other voice/data network services. Consults with other departments, branches, and BTLs to evaluate and configure systems and services to meet business needs. Performed other duties and responsibilities as assigned. Provides technical leadership to Bank Branches in specific areas of responsibility for more complex equipment and/or network , service and/or performance issues.
CCIE Routing & Swithching(Lab)[Otra]Self Study (Nueva Zelanda)
January 2013 a January 2013
CCIE Routing & Switching(Written)[Otra]Self Study (Nueva Zelanda)
January 2012 a January 2013
CCNP(R&S)[Otra]Ciscom, Pakistan www.ciscom.pk (Nueva Zelanda)
January 2011 a January 2011
CCNA[Otra]College of Information Technology, Rawalpindi (Nueva Zelanda)
January 2007 a January 2008
MCTS[Otra]College of Information Technology, Rawalpindi (Nueva Zelanda)
January 2007 a January 2010
MCITP[Otra]College of Information Technology, Rawalpindi (Nueva Zelanda)
January 2007 a January 2010
MBA-MISAIOU Islamabad (Pakistán)
August 1999 a Currently studying
MBA[Otra]Allama Iqbal Open University (Nueva Zelanda)
January 1999 a January 2001
MS Office, Networking, System
With over a decade of I.T experience in filed and main office having exceptional technical skills. I am currently working on position for I.T domain to be a self-starter, with the ability to achieve results and balance multiple work assignments under minimum supervision with independent role. Always eager to accept challenges as a Team Member.
Industries of interest
Nonprofit Association Banking / Finance Technology Telecomunication
Areas of interest
IT / Technology / Telecommunications
Availability to travel and work outside the city
Interests and hobbies
Driving, Newspaper reading, Sports