Customer service manager

Liri houldings limited

August 2016 to August 2017

1.Manage the personal and cooperate account.
2.Support the customers via email,phone and other ERP systems .
3.Handle the customers? issues and complaints.
4.Up-sell the products and services
5.Create new business chances
6.Translate manual, information, website, between Japanese, English and Chinese

Spa Receptionist &Manager

Steiner Leisure Limited costa crociere

November 2014 to July 2016

1.Staff routine work arrangement.
2. Create variegated promotion plan.
3.Make public speech, promotion event.
4. Always engage with the customers. Figure out their needs, up-sellthe products and services,exceed the customers' needs and expectations.
5,Make trainings to the team with services standard and products knowledge.
6.Handle the customers?complaints.
7.Cooperate with other department to boost the revenue.
8.Take full the responsibility of the department(work place/staff/equipment/product

Translator

Hitachi construction machinery limited

August 2011 to September 2014

1.Translate the products manual from Japanese to Chinese.
2.Translate for the meetings and trainings between Chinese and Japanese.
3. Assist to create the promotion plans and implement.

International communication

September 2010 to August 2011

Japanese language and culure

September 2007 to July 2010

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies