Problem Manager in Fujitsu Australia Limited
Job Experience
Problem Manager
Fujitsu Australia Limited
January 2014 to Actually working here
?Deliver the Problem Management Service to the customers as per contractual agreements.
?Manage Problem cases throughout the Problem Life Cycle
?Proactively perform trending analysis to identify potential problems and address them to prevent any business impacting outages.
Service Desk Analyst
Fujitsu Australia Limited
June 2011 to Actually working here
* Assisting corporate users with technical issues while providing professional customer services and supports.
* Training and development for team members
* Ensure procedures and customer procedural information is updated and promotes continual service delivery improvements
* Handling technical escalations
* Deliver face to face explanations of escalation progress during a crisis situation, and built a reputation for reliability, honesty and integrity.
* Delivered excellent customer service
Education
ITIL V3 Foundation
The Knowledge Academy (Australia)April 2014 to April 2014
Bachelor
University of Ballarat (Australia)January 2012 to December 2014
Diploma of Business Management
Bankstown TAFE (Australia)January 2005 to December 2007
Diploma of IT Network Engineer
Macquarie Fields TAFE (Australia)January 2003 to December 2005
Languages
English
Bilingual / Native
IT skills
Other Skills
More Quan
Career Goals
Industries of interest
Areas of interest
Availability to travel and work outside the city
No