CSTS Analyst

Suther global services

July 2015 to Actually working here

? Undertakes control service quality and doing market survey by communicate to drivers and riders.
? ·Provide consultancy and advisory services to partners and riders via Zendesk and phone call.
? Produce high quality reports for review by senior management.
? In-charged for internal quality audit by reviewing agent?s ticket and provide performance reports to senior management for on demand control.
? Extended knowledge on IRT cases, manage a team of 6 members from Vietnam to handle IRT cases from Vietnam, Manila, Singapore and Kuala Lumpur.
? Extended knowledge on financial strategic planning and future decision making based on experience on financial services.

Accounting and Financial Management

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies