Business Analyst

Okada Manila

April 2017 to Actually working here

To take challenging post for understanding business change needs, assessing the impact of those changes, capturing, analyzing and documenting requirements and then supporting the communication and delivery of those requirements with relevant parties.

Business Analyst

Solaire Resorts and Casino

June 2014 to April 1917

? Manage and handled Point-of-Sale System configuration for Hotel Operation using Micros 9700 Application
? Knowledge in PMS 5.0 service 5.0.04 and its corresponding functionality.
? Develop technical solution to business for ResPAK application for table management and reservation system
? Project lead for Speedy Serve Application for easy order from Casino slot machines to Food and Beverage system
? Handles Materials Control, a finance inventory system
? Manage Avero reporting tool for finance

IT Staff - Technical Support

TechSupportGlobal Inc.

June 2012 to February 2014

Provided technical support, network troubleshooting, and VOIP.
Responsible for maintaining network health and make sure that all critical servers are working correctly.
Determined whether problems due to connectivity or if they were higher layer problems.
Determined if latency was due to over- utilization or congestion.
Investigated problems with DNS sever.
Determined routing loops were occurring and if so, escalated properly to providers.
Documented firewall issues and escalated p

Information Technology

June 2008 to May 2012

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies