Front Office/Guest Relations Officer

Muri Beach Resort

October 2012 to Actually working here

Established communication links between guests and staff. Organised guests requirements with appropriate departments ensuring a stress free stay. Checking guests in and out of resort. Responding to emails and taking reservations. Giving quotes via email and phone. Communicating face to face with guests. Preparing monthly invoices for wholesalers and sending them. Following up on outstanding accounts.Purchasing goods for Office and housekeeping.

Manuia Beach Hotel

MLC Ltd

March 2009 to April 2012

? Purchasing supplies for housekeeping and restaurant ? Experience in Quick Books ? Inventory Management ? Front office requirements ? Accounts payable facets ? Managing guests requirements efficiently and effectively ? Experience in conflict resolution ? Quickbooks experience ? Preparing end of month accounts ? Bar-tender ? Waitress

Rental Sale agent

Island Car and Bike Hire

April 2007 to March 2009

? Dealt with customer enquirers about the availability and cost of vehicles ? Registered bookings and explained the terms of rental or leasing agreements ? Completed paperwork with the customer regarding payments. ? Showed vehicle to customers and pointed out any bumps, scrapes or special features ? Managing customer requirements efficiently and effectively ? Checked mileage and scrutinized for damage when vehicles were returned ? Daily cashing up and EFTPOS efficient ? Provided ongoing service and sales support ? Research opposition rental rates and match or better to secure the sale

3 years secondary schooling

January 1980 to January 1983

Career Goals

complete my diploma in business management

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies