Training Manager/Security Consultant

Infantry Consulting and Training Pty Ltd

October 2015 to May 2017

1. Facilitating the training of security Psira Grades E, D,C ,B and A
2. Facilitate the training of the NQF 3 National Certificate: General Security Practices
3. Facilitate training of NQF4 National Certificate: Security Specialist
4. Providing Assessing and Moderation(Quality Assurance) services to other companies on security training and services
5. Facilitate firearm training i.e. Legal test, Competency testing for self-defense and business purposes for handgun, shotgun and rifle(self-loading and manually operated rifle or Carbine)
6. Assessing and Moderation of the firearm unit standards
7. Assistant Trainer for the facilitation of the National Key Points training until full registration for the unit standard are granted by Sasseta( awaiting approval of the request for the extension of scope)
8. Provide risk assessment services to clients of security companies in order to establish whether the service provider complies with national-, provincial environmental laws and municipal by-laws
9. Compile risk assessment reports and provide recommendations to improve service delivery
10. Continuous monitoring of the service providers in order to ensure that required standards are met.
11. Provide assistance to service providers to ensure that the required standards are maintained.
12. Assist service providers? clients in compiling service level agreements in terms of what they (clients) require from their service provider.
13. Continuous monitoring of the CCTV camera service to determine the viability with regards to recordings and the storage of recordings.
14. Continuous inspection of sites on behalf of service providers to ensure that the staff on duty is complying with the SLA?s with the clients
15. Ensure the tidiness and readiness of guards.
16. Perusing the Occurrence Book to ensure that the appropriate entries are made and that it is complete and comprehensive.
17. Facilitate and provide training for Security Investigation and the assessing and moderation of it.
18. Budget compilation and strict monitoring of expenditure to ensure value for money.
19. Provide in-service training and workshops for client security on-site i.e. Report writing, preliminary investigations, threat analysis etc.
20. Provide investigation services to the Life and Short-term insurance industry i.e. Validate information that related to claims, interviewing of witnesses, validate documents that had been submitted by claimants. Interviewing of witnesses, clients, claimants, doctors, pathologists.
21. Gathering of information on claims in order to make recommendations.
22. Using of expert advice i.e. Handwriting experts, questioned documents experts, voice stress analysts, polygraph analysts in order to assist with the validation and investigation processes.
23. Assist in laying criminal charges and follow-up on criminal investigations i.e. Liaise with prosecutors and investigators. Following up on inquest proceedings as to the final outcome and the magistrate?s decision.
24. Compile investigation reports and submission to the client.

Senior Loss Adjuster/Claims Investigator

Telesure Group Services Ltd (Auto & General, Budget, Dial Direct, Unity & First For Women Insurance)

October 2010 to October 2015

1. Capturing of motor and non-motor claims
2. Validation of all personal lines and commercial lines claims
3. Verification and validation of all information received on claims
4. Appoint assessors and repairers for vehicle claims
5. Appoint suppliers i.e. Engineers, architects and contractors and ensuring that the SLA are adhered to, for non-vehicle claims
6. Identification, prevention and detection of fraud perpetrated by clients, brokers and internal staff
7. Identification and verifying vehicle details in order to determine if vehicle is original(paper cars) by liaising with SAPS, Manufacturers and National Traffic Information Services
8. Claims costing in order to save on claims
9. Following up on police clearances issued as well as with the pound information
10. Investigate all claims in order to establish if it is valid
11. Compile reports on claims
12. Interviewing of clients and witnesses to incidents
13. Interpretation of policy wording and documents
14. Liaise with the SAPS with regard to cases opened
15. Prevention and detection of fraudulent claims
16. Liaise with clients and brokers and give regular updates and feedback on claims
17. Discuss claims with claims operator in order to share knowledge and ideas that can assist during the validation process
18. Insure that I comply with the fit and proper requirements by liaising with the Legal and compliance departments.
19. Compile investigation reports for all claims completed and submit it to the claims committee.
20. Present all information gathered for all complex claims to the claims committee.
21. Updating of all claim information gathered to the relevant claim on the case management system or AS400.

Investigations Manager

South African Police Service

January 2005 to September 2010

1. Conduct internal investigations with regard to incidents reported to the employer
2. Enforce and manage departmental policies with regard to all reported cases
3. Ensure that all resources, human and physical are utilized effectively and efficiently to extent live-span and increase productivity by conducting regular inspections.
4. Liaise with internal and external clients i.e. Public Prosecutors, The Head of Departments, Bank Investigators, Magistrates, Complainants and witnesses
5. Ensure and supervise the investigation of all reported crimes.
6. Decision-making after evaluating the case dockets
7. Evaluate the performance of individual investigators to ensure their performance are in line with organizational goals
8. Enforcing the Promotion of Access to Information Act
9. Interviewing and obtaining of statements from witnesses in order to identify the perpetrator/s
10. Conduct audits on the CAS system in order to ensure that the docket totals correspond with the actual data.
11. Compiling of duty sheets i.e. For standby duties, court duties and courses to be attended.
12. Compile and monitor the development plan for each and every member within the unit.
13. Conduct inspections on case dockets to ensure the standard of investigation are maintained.
14. Ensure the dispatching of exhibits to the Forensic Science Laboratories.
15. Ensure the collection of Post Mortem Reports and exhibits from the mortuaries.
16. Ensure identification of all deceased persons known and unknown.
17. Conduct regular inspections on inquest dockets and to ensure that J56?s are filed correctly.
18. Ensure the correct manner of filing of case dockets
19. Maintaining a brought forward system to ensure the effective investigation of all cases.
20. Ensure that the sexual offences investigators are familiar with the Sexual Offences-, Films and Publications-, Child Care Acts and its amendments, Ensure the proper enforcement of the National and Gauteng Liquor Act. Ensure the detailed and proper investigation of the reported contraventions of the ACTS.
21. Ensure that Social Welfare Department gets involved with investigating these cases; when the need arises.
22. In-service training of newly recruited investigators to ensure that the standard is maintained.
23. Initiate disciplinary action where members? discipline is not up standard.
24. Ensuring the circulation of all stolen vehicles and goods on the circulation system. It is also part of my duties to ensure that these circulated items are regularly updated in order to file the circulation slip in the docket.
25. Ensuring that all information with regard are filed in the relevant case docket and that the investigators keep the files and the CAS system up to date.

Investigations Officer

South African Police Service

August 1999 to December 2004

1. Investigate all reported crimes i.e. Inquest dockets, Murder cases, Fraud cases, Thefts, Malicious damage to property and Internal investigations against members of the service.
2. Ensure that all stolen vehicles are circulated and updated on the circulation system.
3. Cancellation of stolen properties from the system upon the recovery of such item and the physical inspection of such item.
4. Tracing of suspects and planning of sting operations.
5. Circulation of wanted suspects on the C.R.I.M System.
6. Updating of the investigation diary and to ensure the case docket is up to the required standard.
7. Ensure the timeous delivery of case dockets for court appearances to the relevant court.
8. Testifying in court against accused persons for bail applications and criminal trials.
9. Interview witnesses and obtain their written statements for the purposes of building a case and identifying the suspect.
10. Transporting of exhibits to the laboratory for analysis i.e. Firearms, suspected drugs, blood for DNA, Sexual Offences Crime kits and collection of reports and exhibits where the investigation was completed by the laboratories.
11. Liaise with the Teddy-Bear Clinics, Social Welfare Department, and National Prosecuting Authority to ensure victims of sexual offences, child neglect and family violence receive the necessary support.
12. Ensure the collection and filing of the return of service of the Protection Order or the Interim Order to ensure the effective prosecution of the perpetrator.
13. Summon forensic science investigators to scenes should there be a need.
14. Ensure the proper enforcement of the National and Gauteng Liquor Act. Ensure the detailed and proper investigation of the reported contraventions of the ACTS.
15. Recruitment and handling of informers
16. Updating of case dockets and the CAS system on a daily basis.

Client Service Centre Manager

South african police service

July 1994 to August 1999

1. Ensuring a proper handing over of charge office duties by doing a physical check to ensure monies correspond, registers are up to date, serial numbers correspond with the property concerned.
2. Ensure all firearms are accounted for and locked in the safe. I must ensure that the safe keys are in my possession at all times.
3. Inspecting of the new shift that is coming on duty for sobriety, neatness and to ensure that their personal equipment is in a working condition.
4. Inspecting of the official vehicle for any damages and cleanliness.
5. Posting of members to their different post.
6. Conduct inspection on the occurrence book and make an entry to that effect.
7. Ensure that any entry made by senior officers; had been acknowledged and complied with.
8. Visiting of the different guards and members at their different posts i.e. Hospitals, V.I.P residences, the gates of the police station as well as the station key-points.
9. Recording of incidents in the occurrence book.
10. Ensure that all detainees are recorded in the cell register.
11. Attending of complaints with the official vehicle.
12. Escort duties of accused persons to court and prison.
13. Escort duties of V.I.P?s and their families.
14. Ensuring that all exhibits have been booked and tagged properly for easy identification.
15. Arresting and apprehension of suspects that has been accused of committing offences.

Instructor/Platoon Sergeant

South African Defence Force

January 1992 to January 1994

1. Training of new recruits to drill, musketry, guarding duties, survival skills.
2. Guarding of the unit, armory and V.I.P residence.
3. Attending shooting exercises at the shooting range with the recruits and formal shooting exercises for grading and annual shooting practices.
4. Provide escort duties for convoys that transport ammunition; rations and weapons.
5. Provide protection and support services to the police during search and seizure operations.
6. Peace-keeping operations and border patrol duties.
7. Attend evaluations of simulated, practical enemy attacks where live ammunition is used.
8. Planning of patrols and communication operations to gather information on enemy strategy and plans.
9. Compiling of Incident Reports after patrols in order to keep record of all incidents and patrols.
10. Ensure that all members are up to standard physically, mentally and operationally.

Natinal Higher Certificate Accountancy

January 2008 to February 2014

B Tech Policing

January 2006 to May 2007

National Diploma Policing

January 1995 to March 2000

Career Goals

To be the best wanted and sought after investigator

Industries of interest

Insurance

Areas of interest

Insurance

Availability to travel and work outside the city

Yes

Interests and hobbies

READING AND WATCHING INVESTIGATIVE PROGRAMS