Application Support Administrator

Altech Isis

July 2009 to Actually working here

Online monitoring of ISIS applications running on Windows 2003, UNIX & LINUX operating systems and Oracle Databases in a production environment Providing first line operational support for ISIS applications running in a production environment to ensure service is provided within customer SLA Monitoring, logging, investigation and resolution of failures on ISIS applications Liaising with customer representatives during problem resolution Routine maintenance and upgrades on ISIS applications. Analysis of failures and trends on IT applications Perform scheduled daily, weekly monthly support tasks Provide assistance on ISIS applications to the support team Perform investigations on ISIS application support techniques to continually improve operational support to simplify achievement of customer SLAs Proactive investigation and resolution of failures on ISIS applications Provide assistance to customer representatives for application issues Provide accurate and clear verbal and written reports of application investigations and resolutions After hours standby support for ISIS applications running in a production environment Administering the Nagios monitoring tool Acting Team Leader

Analyst / Production Specialist II

Woolworths SA

July 2006 to June 2009

Updating database tables using SQL. Database maintenance. Transfer data between tables/databases. Analyse data and or when any errors messages occurs. E.g. corrupt data sent form source or deadlocks on a database. Provide support of all interfaces in AIT (Application Integration Team). Monitoring of all interfaces (jobs) processing from source to destination. Ensure interfaces completes successfully both in AIT (Application Integration Team) and to destinations. E.g. all stores, all departments within Woolworths and external companies which need relevant data. Notify source of failure so investigation could be done by them. Notification of late data which the destination could possibly be delivered late due to failure either in AIT space or from source. Solve all unresolved problems from handover and existing problems which happened on your shift. Effective communication to colleague/s or team player/s after every shift of all resolved and unresolved problems. Project Mapping of data flows within AIT (Application Integration Team).

BTEC NATIONAL DIPLOMA IN COMPUTING

February 2001 to November 2003

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies