Manager Operations

Hard Market Research Services Pvt. Ltd.

April 2013 to Actually working here

Strong project management skills. ? Client Management: Liaising with the clients to get the appropriate information related to projects, participating in project briefings across various time zones. ? Fieldwork Operations: Coordinating with field staff presents in different locations. Ensure smooth operations and coordination within different teams in case of multi country projects. ? Focus Groups / IDIs / TDIs Recruitment & Management: Ensuring respondent recruitments are done in line with client expectations and the screening information provided. Arranging moderators briefing in case of multi projects. Liaising with moderators, translators and client service managers. ? Quantitative Studies Management: Coordinating with different internal teams involved in the process such as fieldwork, survey programming, Data processing & research and briefing them on the client deliverables for e.g. SPSS, ASCII, Excel data submission and PPT report. Setting up the questionnaires and assisting in testing the CATI script / survey programmed. ? Online Projects: Passing on the test results for online surveys prior to launch to the client. Briefing the interviewers incase of the Web CATI & recruit to web studies. Ensuring regular follow up with the respondents assuring that they fill in the survey on time. Recruitment of respondents for online bulletin boards and regular follow up with them ensuring successful participation on subsequent days.

Operation Head

Majestic Market Research Support services Ltd.

July 2011 to March 2013

Work effectively with others in order to meet business objectives & targets. Analyses each recruiter?s excellence in working on a particular profile & encourage them to do more closures. Analytics based reporting Conduct team meet & team reviews Work as a point of escalation for all the profiles ? Follow up running projects. ? Clients meeting and presentation. ? Send feedback to admin. ? Co-ordinate with project manager and client. ? Send regional report to head of department. ? Prepare estimated cost per project. ? Prepare estimated cost for CPI (Cost per Interview). ? Prepare area's distribute for each team in the project. ? Control and follow up projects and send update about projects to Quantitative department. ? Prepare projects costs and time table. ? Make documentation for projects, and follow it with Quantitative department. ? Brief / debrief the interviewers and make visit back. ? Prepare and check (converso) before delivering them to the interviewers. ? Manage and prepare online control for indoors interviewers. ? Make plan for annual and tracker projects. ? Briefing sessions (training the interviewers on good principles of phone interviews). ? Strategic planning .

Group Head Operations

HARD Market Research Services Pvt. Ltd.

September 2010 to August 2011

Client interaction for project deliverables and process flow Impart training to the qualitative research team (primary research) regarding the objective of the study and client expectations Handling different teams to collate primary and secondary data in different geographies Organise and manage qualitative and quantative studies which target new business development for the clients, competitive intelligence and business intelligence Assess and assimilate reports and objective of study and quality aligned to quota industry vertical Provide inputs during discussions and meetings for project planning and execution Monitor progress, milestone reviews and data & voice QA and risk areas with seniors Chart strategies for risk reduction Extend support from project acquisition until final delivery for smooth process flow Handle different IT, Retail, Finance and Telecom research projects

Sr. Operations Executive South

R.S Market Research Solutions Pvt Ltd

August 2009 to August 2010

Team Development of FLP's in South Region. Trained them to collect the data from the customer and validate their data's. Give full support to the researcher and finish the Project on time and deliver the data to the DP with in given time frame.

Associate Project Manager

Ipsos Indica

June 2009 to July 2010

Client interaction for project deliverables and process flow Impart training to the field research team regarding the objective of the study and client expectations Handling different teams to collate primary and secondary data in different geographies Organise and manage qualitative studies and quantative studies which target new business development for the clients, competitive intelligence and business intelligence Assess and assimilate reports and objective of study and quality aligned to quota industry vertical Provide inputs during discussions and meetings for project planning and execution Monitor progress, milestone reviews and data & voice QA and risk areas with seniors Chart strategies for risk reduction Extend support from project acquisition until final delivery for smooth process flow Handle different IT, Retail, Finance and Telecom research projects

Field Executive

ORG Centre for Social Research, A division of The Nielsen Company

June 2005 to December 2008

? Check the questionnaire ( filtering , skips , spilling and grammars .. etc ) ? Prepare the sample and Areas Distribution. ? Prepare all questionnaires and documents before delivering them to the interviewers. ? Brief interviewer's (Respect fieldwork instructions and requirements, Respect household routing quota and person selection depending on what is required. ? Look up for quality for each interviewer. ? Conduct fieldwork according to his weekly schedule without any delay. ? Follow up and control project. ? Recruitment for focus groups. ? Moderator for in-depth interviews and focus groups.

Data Verifier

The Nielsen Company

February 2003 to May 2005

Investigator & Supervisor

IMRB International

April 1999 to January 2003

B.Com

January 1996 to January 1999

SHSC

January 1994 to January 1996

Career Goals

I am - ? Detail orientated and ability to multi-task ? Able to manage multiple projects simultaneously ? Excellent in verbal, written, interpersonal communication ? Having ability to work independently, self-directed, strong work ethic and adherence to deadlines ? Efficient to demonstrate effective client relation management (internal or external) skills ? Able to work in a fast paced environment ? Problem solving ability ? Solution provider for various department, in case of any problems

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies

Read Books,