Rachael Musya
Vsat Customer Support in Callkey Networks
Job Experience
Vsat Customer Support
Callkey Networks
April 2016 to Actually working here
Handling customer service requests (commission and decommission of sites, upgrade and
downgrade of service plans, deactivation and reactivation of sites, generate volume usage
and protocol usage reports) using Allot bandwidth manager.
? Remote support during troubleshooting to find root cause of problems in the indoor units
using the NMS.
? Assist in monitoring of the network ( in cacti platform)
? Posting of commissioned sites in the billing platform for the finance team to action on.
Education
Telecommunication Engineering
JKUATCurrently studying
Languages
English
Bilingual / Native
IT skills
Other Skills
More Rachael
Career Goals
Seeking work experience in the field of telecommunication and information engineering, so as to
practically apply knowledge attained in learning to transform lives positively.
Industries of interest
Areas of interest
Availability to travel and work outside the city
Yes