Registered Nurse

Vicente Gullas Memorial Hospital

January 2013 to December 2014

Carry out supervised medical tasks: administering medications.
Assists physician to therapeutic procedures
Practicing with own abilities and qualifications and accepting accountability for own nursing care and service delivery, in accordance with the hospital standard policies
Provide safe, comfortable and therapeutic environment to the patients/ families in accordance with practice standards
Accurate demonstration of patient progress

Call Center Agent

Convergys

May 2012 to September 2012

Provide end to end customer service to customers
Listen and understand the reason for the call and what matters to them
Take full ownership to resolve customer queries
Proactively identify and raise areas for process/policy improvement through the appropriate channels to prevent further customer issues
Work as part of a larger team to create a continuous improvement culture
Integrate key learning into operations to help support customer advocacy

Bachelor of Science in Nursing

June 2007 to March 2011

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies