Customer representative

Accident Compensation Corporation

February 2016 to August 2016

? Written Inquiries
o Investigate issues,interpret and apply ACC policies.
o Prepare clear and accurate responses and queries.
? Customer Inquiries
o Identify and clarify nature of inquiries.
o Ensure all communications are correctly documented.
o Respond rapidly to questions.
o Use initiative and take appropriate actions.
o Maintaing confidentiality with sensitive information.
o Provide accurate information on a wide range of topics.
? Customer Service and Relationships
o Handle all communications appropriately.
o Suggested changes or amendments when appropriate.
o Assist in promoting business.
o Develop, manage and maintain effective working relationships across all branches and other business units of ACC.
o Forming and maintaining relationships with customers.
? Team Participation
o Assist in training and peer reviewing.
o Support the team by sharing informations and resources.
o Organise team functions.
? Invoicing
o Checking reasons for blocked or held payments.
o Amending incorrect invoices to release payments.
o Approving purchases for providers.
o Sending written or electronic receipts.

Bachelors degree, majoring in English and History

Currently studying

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies