Reservations officer

Bravo Tours

June 2010 to August 2014

Taking Reservations
Doing daily bookings
Keeping passenger schedules up to date
Checking in passengers.
Bookkeeping
Checking ticket books for the crew

Quality assurance agent

Dial Dynamics

November 2007 to August 2009

Training sales consultants on new mobile phone packages.
Evaluating sales consultant calls.
Ensuring the consultants? calls are up to company standards.
Monitoring the consultants? calls.
Devise sampling procedures and directions for recording and reporting quality data
Document internal audits and other quality assurance activities
Investigate customer complaints and non-conformance issues
Collect and compile statistical quality data
Analyse data to identify areas for improvement in the

Call center agent

Dial dynamics

November 2005 to October 2007

Cold calling clients from the company data base.
Selling insurance and cellphone packages
Assisting customers with their queries and problems by phone and e-mail.
Establishing and maintaining contacts with new and existing customers as per the direction of the supervisor.
Helping customers place new orders easily.
Transferring urgent calls to the required departments quickly and accurately.
Entering and updating new customer details in the customer relationship management software

GALILEO

June 2015 to June 2015

Diploma in travel and tourism

November 2013 to September 2014

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies