Complaint Managemet officer

Standard Chartered Bank Pakistan Limited

October 2012 to Actually working here

Highly focused and dedicated professional in Retail Banking Risk with high creative and analytical skills.
Having a depth knowledge of Client satisfaction, Systems, Process. Policies and Regulatory requirements.
Complaint Management:
Monitor & handle complaints received from country wide related to Credit & collections for SBP,banking Mohtasib,CEO,Social Media,Phone banking & all complaint systems(CEMS/LMS).
Maintain good coordination with other departments & stakeholders for quick & proper resolution.
Ensure Timely and effective resolution of customer complaints,confining them to breach regulator given timeline to save penalties.
Financial Performance:
To conduct analysis on performance variation of Collection team country wide and report to Group & Senior management.
Monthly analysis of Budget Vs Actual and report to Senior Management.
Insurance Claim:
Coordinate with Regions & concern Insurance company for the processing of Insurance claim.

Masters in STATISTICS

Currently studying

Career Goals

To acquire a dynamic position in a growing organization where I can enhance and diversify my skill set and provides me the intellectual impetus for further improving my abilities.

Industries of interest

Areas of interest

Availability to travel and work outside the city

Yes

Interests and hobbies