Call Center Manager

Zone Parking Solutions LLC

November 2012 to January 2016

Planned, project managed and executed the set up of the 24/7/365, inbound and outbound, toll free MAWAQiF Call Center for the Department of Transport. Also managed the Call Center operations while achieving the DoT?s contractually required KPIs with an emphasis on delivering superior customer care for all enquiries, complaints and suggestions received

Customer Relations Manager

John Buck International (A Mubadala Company)

November 2008 to November 2012

Set up and managed all aspects of the daily operations of the 24/7 Central Facilities Helpdesk for 10 properties (Universities, Commercial and Residential properties) along with a customer care philosophy that ensured customer satisfaction.

Call Center In-Charge

EMCOR Facilities Services LLC

May 2008 to November 2008

Managed the Facilities Management Call Center for ADCB?s 40 plus bank branches and ADCP?s 1400 residential buildings

Relationship Officer- Small & Medium Enterprises (SME)

Mashreq Bank

May 2007 to September 2007

Responsible for SME Sales and Services at assigned Branches. ? Sourced New to Bank Customers and consistently achieved the set sales and liabilities target. Rendered exceptional customer service to existing customers for entire gamut of service related issues. Conducted Financial Analysis of High Net Worth clients in the Portfolio. Coordinated closely with Compliance Dept. In ensuring due diligence

Chapter Administrator

Young Presidents? Organization International

December 2001 to December 2002

YPO International is an exclusive peer network that connects more than 10,000 young global leaders (below the age of 50) in 80 nations in order for them to exchange ideas, pursue learning and share strategies to achieve personal and professional growth.

Customer Loyalty Representative- Subscriber Management Services (SMS) Dept.

Showtime

December 1999 to June 2001

Responsible for managing churn to be constantly below 3% and thus ensuring positive net growth through retention

Bachelors of Business Administration

September 1996 to August 1999

Career Goals

Industries of interest

Areas of interest

Availability to travel and work outside the city

No

Interests and hobbies